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HSBC updating my Equifax in a dro order

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HSBC updating my Equifax in a dro order

3 replies 66 views
JamesC90JamesC90 Forumite
6 posts
First Post
MoneySaving Newbie
Hi,

I entered a dro order around 2 months ago, and in that time, a lot of my creditors have left me alone and the dro has been a great help.

However HSBC has updated my account two times with added charges and marking my account as a missed payment, I’ve rang them 3 times to supply a dro order number, no one knows what to say to me , and the best advice I’ve been given and was totally useless was and I quote “to contact the credit reference agencies” as they have no control over the matter

are hsbc allowed to do this?

Replies

  • fatbellyfatbelly Forumite
    16.3K posts
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    ✭✭✭✭✭
    What they must do is register a default at the dro date or earlier

    Just send one letter telling them that and quoting your dro reference, then ignore them

    They can add charges if they want - you won't be paying them and the whole thing will be written off when the moratorium ends
  • JamesC90JamesC90 Forumite
    6 posts
    First Post
    MoneySaving Newbie
    fatbelly said:
    What they must do is register a default at the dro date or earlier

    Just send one letter telling them that and quoting your dro reference, then ignore them

    They can add charges if they want - you won't be paying them and the whole thing will be written off when the moratorium ends
    Thanks fatbelly, appreciate this & I will do exactly that
  • sourcratessourcrates Forumite, Board Guide
    23.2K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    Credit file clean up is usually done when your DRO ends.

    See Debt Camel website for details.
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