HSBC updating my Equifax in a dro order

JamesC90

Hi,

I entered a dro order around 2 months ago, and in that time, a lot of my creditors have left me alone and the dro has been a great help.

However HSBC has updated my account two times with added charges and marking my account as a missed payment, I’ve rang them 3 times to supply a dro order number, no one knows what to say to me , and the best advice I’ve been given and was totally useless was and I quote “to contact the credit reference agencies” as they have no control over the matter

are hsbc allowed to do this?

fatbelly

What they must do is register a default at the dro date or earlier

Just send one letter telling them that and quoting your dro reference, then ignore them

They can add charges if they want - you won't be paying them and the whole thing will be written off when the moratorium ends

JamesC90

fatbelly said:

What they must do is register a default at the dro date or earlier

Just send one letter telling them that and quoting your dro reference, then ignore them

They can add charges if they want - you won't be paying them and the whole thing will be written off when the moratorium ends

Thanks fatbelly, appreciate this & I will do exactly that

sourcrates

Credit file clean up is usually done when your DRO ends.

See Debt Camel website for details.