HSBC updating my Equifax in a dro order
Hi,
I entered a dro order around 2 months ago, and in that time, a lot of my creditors have left me alone and the dro has been a great help.
However HSBC has updated my account two times with added charges and marking my account as a missed payment, I’ve rang them 3 times to supply a dro order number, no one knows what to say to me , and the best advice I’ve been given and was totally useless was and I quote “to contact the credit reference agencies” as they have no control over the matter
are hsbc allowed to do this?
I entered a dro order around 2 months ago, and in that time, a lot of my creditors have left me alone and the dro has been a great help.
However HSBC has updated my account two times with added charges and marking my account as a missed payment, I’ve rang them 3 times to supply a dro order number, no one knows what to say to me , and the best advice I’ve been given and was totally useless was and I quote “to contact the credit reference agencies” as they have no control over the matter
are hsbc allowed to do this?
0
Comments
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What they must do is register a default at the dro date or earlier
Just send one letter telling them that and quoting your dro reference, then ignore them
They can add charges if they want - you won't be paying them and the whole thing will be written off when the moratorium ends1 -
fatbelly said:What they must do is register a default at the dro date or earlier
Just send one letter telling them that and quoting your dro reference, then ignore them
They can add charges if they want - you won't be paying them and the whole thing will be written off when the moratorium ends0 -
Credit file clean up is usually done when your DRO ends.
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