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Sister's driving licence has expired and DVLA have not sent the new one. Can she drive?

My sister has applied for her renewed driving licence by post 6 weeks ago (no proof of posting unfortunately) but has had nothing from DVLA. She can't get through to speak to anyone on the phone and her old licence has now expired. Can she drive and if not are DVLA liable for the inconvenience and costs incurred of taking taxis?

Comments

  • facade
    facade Posts: 7,304 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 4 May 2021 at 10:34AM
    It explains the circumstances when you may drive whilst the application is with DVLA, your answer is most likely yes, but check first.

    The DVLA will not be liable for anything :)


    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science ;))
  • AdrianC
    AdrianC Posts: 42,189 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper
    Has her photocard expired, or her actual entitlement to drive? If the latter, is it at age 70 or because of a medical restriction?
  • HansOndabush
    HansOndabush Posts: 470 Forumite
    100 Posts Name Dropper Photogenic
    edited 4 May 2021 at 11:17AM
    She is 73 so it is a regular renewal.
    I did see the pdf document linked above but it says 'So long as DVLA has received your application'; but she can't prove that or find out as DVLA won't answer the phone; just a recorded message about industrial action all week at the moment.
    I think without at least proof of posting and a copy of the application the only safe course of action is not to drive but it is very poor service by DVLA.
  • facade
    facade Posts: 7,304 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    The DVLA are on strike this week, over Covid safety- or their lack of it.
    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science ;))
  • Alter_ego
    Alter_ego Posts: 3,842 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 4 May 2021 at 11:24AM
    Did my over 70 online, I can recommend. Just had to promise to cut up the old one and post the bits to Swansea (ho ho)
    I am not a cat (But my friend is)
  • HansOndabush
    HansOndabush Posts: 470 Forumite
    100 Posts Name Dropper Photogenic
    Alter_ego said:
    Did my over 70 online, I can recommend. Just had to promise to cut up the old one and post the bits to Swansea (ho ho)
    She doesn't have a computer.

  • AdrianC
    AdrianC Posts: 42,189 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper
    Alter_ego said:
    Did my over 70 online, I can recommend. Just had to promise to cut up the old one and post the bits to Swansea (ho ho)
    She doesn't have a computer.
    You do. You can help her...
  • HansOndabush
    HansOndabush Posts: 470 Forumite
    100 Posts Name Dropper Photogenic
    edited 4 May 2021 at 12:41PM
    Yes I can which is why I'm trying to gather information about the situation. If you mean I could have applied? Well not really as this is the first I've heard of the problem, she also had to get a photo and send off with the application, I can't help with that.
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