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Postcode lottery
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie
Postcode lottery have cancelled my account, without telling me, at end of February...
No payments have been taken and (luckily) no winnings missed
But reason appears to be a change in procedures (We used to pay with VISA and they are now requiring a DD) Why didn't they tell us, rather than just cancelling the account ?
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Have you checked that they did not actually try to tell you (eg emails which have gone into junk)? Also, how often do you log into the account? I am wondering if the messages were also in the account, but as you did not log in you did not see them?Deleted_User said:Postcode lottery have cancelled my account, without telling me, at end of February...No payments have been taken and (luckily) no winnings missedBut reason appears to be a change in procedures (We used to pay with VISA and they are now requiring a DD) Why didn't they tell us, rather than just cancelling the account ?
On the plus side their actions have save you money, so there is an upside.0
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