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virgin media good deal going bad help

My virgin media bill  went up from £110 to a £138  i managed to get the bill down to £101 with a free sim faster broadband and an extra box in another bedroom a deal im happy with  they sent me sim out and booked a engineer to fit box the beginning of April .i was charged  £143.50 in April but was told  i would get credit on Mays bill bringing it down to £61,51  engineer cancelled appointment due to corona virus 
Just been invoiced for Mays bill £138  when should be £61.51  went on website on customers texts  to explain they are saying although we agreed this deal it wont come into effect till they fit the new box so i will have to pay £138 until they supply the extra box but they are unable to give me a date for supply of extra box so i will just have to pay or cancel 

THEY HAVE  SENT  ME THE SIM OUT  but i have not activated it yet now im worried if i activate it i will have another bill on top of the £138 for the virgin sim 


Your new package includes:

TV: Maxit TV - Kids Pick - Additional TV Box - Virgin TV V6 Box. powered by TiVo - Sky Sports and Cinema Collection - Sky Sports HD Pack
Broadband: M600 Fibre Broadband - Oomph Unlimited data SIM

We've removed:

TV: Full House TV (XL)
Broadband: M350 Fibre Broadband

Here's how your changes affect your next bill:

Your next bill will be generated on 29th April 2021
Your next payment is due on 14th May 2021

Your new monthly bundle cost is: £101.00*.

Your next bill will be £61.51* which includes CR £39.49 to cover your changes up until your next bill period. There is also a one-off charge of 0.00 for installation or activation.


  • PZ19
    PZ19 Posts: 474 Forumite
    First Anniversary First Post Name Dropper
    edited 3 May 2021 at 8:06AM
    Cancel. As I assume you are now out of contract seeing as they say the new deal won’t start yet.  You need to call and complain I’m afraid and confirm that you actually are out of contract and can cancel. Explain why you are cancelling, price too high, reneging on what you agreed etc..Given what you pay and amount of revenue they would lose from you, you are highly likely to get a call back from the outbound retentions team. Their ultimate oomph package often, but not always, gets given for £79-89 in a retentions deal.  Should you not get a call back you have 30 days to change your mind anyway.  
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