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BT Charged for Calls which were free with SKY
in Phones & TV
3 replies 125 views
I recently discovered that BT had been charging me not just for the landline but for a call package and voicemail service. Neither of these were ever used as BT were unable to provide this service as my phone calls were with SKY and they were paid accordingly and were separate to my BT Bill... This is a legacy from the days when you had to have a landline with BT. I assumed that under the Consumer Rights Act that a Company has to provide a service in order to charge for it. Equally, BT would have 'seen' that the phone contract was with SKY so even ethically why is it they have inform me they have done nothing wrong and it was my responsibility.
Please can anyone advise.
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