Directline flights and ryanair

sheramber

andymull1609 said:

Hi, what do you mean by exclusion.

so wasn't included in the policy 

What did it say that excluded coronavirus ?

mattyprice4004

andymull1609 said:

Sandtree said:

andymull1609 said:

Hi, we are going through the same thing now with Directline flight. but our case is slightly different. Our flight to Cyprus went as schedule but, due to the pandemic, Cyprus weren't letting uk residents in, meaning we could fly. We received an email from Easyjet saying not even to travel to the airport as we would not be let on the plane. When we apply for a refund they said we were classed as a no show and were not entitled to a refund. We ask our bank if they could help. Barclay made a successful charge back, Happy days, as so we thought. 10 month on, Directline flight are now wanting the money back and have threatened court action. We have 14 days. We have had to restart the complaint for a refund with Easyjet as we stop pursuing them after the success of the charge back. The flight were back in July 2020. Not sure where we stand with Easyjet or Directline flights.
Could anyone help!

Unfortunately this is like not realising you need a visa to get into a country and turning up at the airport without one... the airline wont allow you on because they know the country wont let you in but the flight is going so you are considered a no show. It then comes down to airline policies but budget airlines tend to have the strictest approaches and say its your own fault. 

As said to the other poster, banks make arbitrary decisions on if to claw back the money or not when it comes to a chargeback but they have no authority to resolve the underlying dispute... they just change it from you issuing proceedings to get your money back to the merchant issuing proceedings to get their money back. 

hi Sandtree, not sure how it can be the same as realizing you need a visa and turning up at the airport. At the time of booking the flights There was no issue with flying to Cyprus. The flight where booked back in 2019. 

The problem you have is that the flight operated - the issue of you not meeting a country’s entry requirements isn’t the airline’s concern. 

Some people could still travel (essential business, care needs for relatives etc) but if you fell out of that scope it’s not the travel agents or airline’s problem - that’s your issue and as such you’d need to claim on insurance or take the hit if not covered. 

It’s exactly like not having a Visa - that’s an entry requirement for certain countries, and at the time only certain types of travel were allowed (also an entry requirement) 

Unfortunately if the travel agent does want to push for reimbursement they’ll likely ultimately win in this case - you just need to hope they’re not going to force the issue and will let it drop. 

If they issue a notice before action I’d pay up, as in court they’d likely win.