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Samsung / Complaints Process
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Are you delusional? As explained I did not cause the damage otherwise I would have paid for the repair and would not be going to the lengths I am going to in order to have this resolved. I did not accuse Samsung of 'criminal activity' as you put it. Regardless of who I purchased the product from I still think it's an absolute disgrace that you can't challenge Samsung's decision via a third party. I could have easily purchased the mobile or any other electrical product from Samsung direct and this would still be the outcome. To those who recommended me to take this matter up with o2. I will be doing this today. Thanks for the advice.Aylesbury_Duck said:They are responsible, but not to you. Their responsibility is to the retailer that bought the product from them. You didn't buy from Samsung, you bought from a retailer (O2) so as far as contractual responsibility for the handset goes, it lies with O2. Samsung have offered a warranty on top of those contractual rights you have, but as long as their warranty terms aren't illegal, you are bound by their terms.
You need to pursue this with the party that is responsible, which is O2.
Oh, and accusing Samsung of criminal activity is not a good idea. Especially when it's perfectly possible that the damage was caused by you.
-2 -
Starting your post with personal attacks is not very helpful.rwilson66957 said:
Are you delusional?Aylesbury_Duck said:They are responsible, but not to you. Their responsibility is to the retailer that bought the product from them. You didn't buy from Samsung, you bought from a retailer (O2) so as far as contractual responsibility for the handset goes, it lies with O2. Samsung have offered a warranty on top of those contractual rights you have, but as long as their warranty terms aren't illegal, you are bound by their terms.
You need to pursue this with the party that is responsible, which is O2.
Oh, and accusing Samsung of criminal activity is not a good idea. Especially when it's perfectly possible that the damage was caused by you.
Lots of people on here claim they are entirely faultless, often it comes out in the wash that they are at fault, but do just not agree that their actions should count.rwilson66957 said:
As explained I did not cause the damage otherwise I would have paid for the repair and would not be going to the lengths I am going to in order to have this resolved.
Er...
Why? You are trying to hold one party liable when liability and rights are with another party. That is not how the law works.rwilson66957 said:
Regardless of who I purchased the product from I still think it's an absolute disgrace that you can't challenge Samsung's decision via a third party.
If you had purchased directly from Samsung then you would have consumer rights with Samsung, which means you would be able to challenge the decision, even to the level of taking them to court if you wished to.rwilson66957 said:
I could have easily purchased the mobile or any other electrical product from Samsung direct and this would still be the outcome.
The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.rwilson66957 said:
To those who recommended me to take this matter up with o2. I will be doing this today. Thanks for the advice.8 -
Not forgetting OP asks for advice then slags off those that give the correct advice .
2 -
'The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.'MattMattMattUK said:
Starting your post with personal attacks is not very helpful.rwilson66957 said:
Are you delusional?Aylesbury_Duck said:They are responsible, but not to you. Their responsibility is to the retailer that bought the product from them. You didn't buy from Samsung, you bought from a retailer (O2) so as far as contractual responsibility for the handset goes, it lies with O2. Samsung have offered a warranty on top of those contractual rights you have, but as long as their warranty terms aren't illegal, you are bound by their terms.
You need to pursue this with the party that is responsible, which is O2.
Oh, and accusing Samsung of criminal activity is not a good idea. Especially when it's perfectly possible that the damage was caused by you.
Lots of people on here claim they are entirely faultless, often it comes out in the wash that they are at fault, but to just not agree that their actions should count.rwilson66957 said:
As explained I did not cause the damage otherwise I would have paid for the repair and would not be going to the lengths I am going to in order to have this resolved.
Er...
Why? You are trying to hold one party liable when liability and rights are with another party. That is how the law works.rwilson66957 said:
Regardless of who I purchased the product from I still think it's an absolute disgrace that you can't challenge Samsung's decision via a third party.
If you had purchased directly from Samsung then you would have consumer rights with Samsung, which means you would be able to challenge the decision, even to the level of taking them to court if you wished to.rwilson66957 said:
I could have easily purchased the mobile or any other electrical product from Samsung direct and this would still be the outcome.
The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.rwilson66957 said:
To those who recommended me to take this matter up with o2. I will be doing this today. Thanks for the advice.
No sh*t Sherlock. This is exactly why I posted on this forum.-1 -
Are you delusional was clearly a question not a derogatory remark.JJ_Egan said:Not forgetting OP asks for advice then slags off those that give the correct advice .0 -
So why then, as you admit you do not understand those rules, laws and regulations, are you attacking anyone who disagrees with you and points out the correct laws, regulations and rights?rwilson66957 said:
'The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.'MattMattMattUK said:
Starting your post with personal attacks is not very helpful.rwilson66957 said:
Are you delusional?Aylesbury_Duck said:They are responsible, but not to you. Their responsibility is to the retailer that bought the product from them. You didn't buy from Samsung, you bought from a retailer (O2) so as far as contractual responsibility for the handset goes, it lies with O2. Samsung have offered a warranty on top of those contractual rights you have, but as long as their warranty terms aren't illegal, you are bound by their terms.
You need to pursue this with the party that is responsible, which is O2.
Oh, and accusing Samsung of criminal activity is not a good idea. Especially when it's perfectly possible that the damage was caused by you.
Lots of people on here claim they are entirely faultless, often it comes out in the wash that they are at fault, but to just not agree that their actions should count.rwilson66957 said:
As explained I did not cause the damage otherwise I would have paid for the repair and would not be going to the lengths I am going to in order to have this resolved.
Er...
Why? You are trying to hold one party liable when liability and rights are with another party. That is how the law works.rwilson66957 said:
Regardless of who I purchased the product from I still think it's an absolute disgrace that you can't challenge Samsung's decision via a third party.
If you had purchased directly from Samsung then you would have consumer rights with Samsung, which means you would be able to challenge the decision, even to the level of taking them to court if you wished to.rwilson66957 said:
I could have easily purchased the mobile or any other electrical product from Samsung direct and this would still be the outcome.
The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.rwilson66957 said:
To those who recommended me to take this matter up with o2. I will be doing this today. Thanks for the advice.
No sh*t Sherlock. This is exactly why I posted on this forum.3 -
I pointed this out in my previous post.MattMattMattUK said:
So why then, as you admit you do not understand those rules, laws and regulations, are you attacking anyone who disagrees with you and points out the correct laws, regulations and rights?rwilson66957 said:
'The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.'MattMattMattUK said:
Starting your post with personal attacks is not very helpful.rwilson66957 said:
Are you delusional?Aylesbury_Duck said:They are responsible, but not to you. Their responsibility is to the retailer that bought the product from them. You didn't buy from Samsung, you bought from a retailer (O2) so as far as contractual responsibility for the handset goes, it lies with O2. Samsung have offered a warranty on top of those contractual rights you have, but as long as their warranty terms aren't illegal, you are bound by their terms.
You need to pursue this with the party that is responsible, which is O2.
Oh, and accusing Samsung of criminal activity is not a good idea. Especially when it's perfectly possible that the damage was caused by you.
Lots of people on here claim they are entirely faultless, often it comes out in the wash that they are at fault, but to just not agree that their actions should count.rwilson66957 said:
As explained I did not cause the damage otherwise I would have paid for the repair and would not be going to the lengths I am going to in order to have this resolved.
Er...
Why? You are trying to hold one party liable when liability and rights are with another party. That is how the law works.rwilson66957 said:
Regardless of who I purchased the product from I still think it's an absolute disgrace that you can't challenge Samsung's decision via a third party.
If you had purchased directly from Samsung then you would have consumer rights with Samsung, which means you would be able to challenge the decision, even to the level of taking them to court if you wished to.rwilson66957 said:
I could have easily purchased the mobile or any other electrical product from Samsung direct and this would still be the outcome.
The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.rwilson66957 said:
To those who recommended me to take this matter up with o2. I will be doing this today. Thanks for the advice.
No sh*t Sherlock. This is exactly why I posted on this forum.0 -
Your previous post does not explain why you are being rude to anyone who "disagrees" with you, even though they are right.rwilson66957 said:
I pointed this out in my previous post.MattMattMattUK said:
So why then, as you admit you do not understand those rules, laws and regulations, are you attacking anyone who disagrees with you and points out the correct laws, regulations and rights?rwilson66957 said:
'The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.'MattMattMattUK said:
Starting your post with personal attacks is not very helpful.rwilson66957 said:
Are you delusional?Aylesbury_Duck said:They are responsible, but not to you. Their responsibility is to the retailer that bought the product from them. You didn't buy from Samsung, you bought from a retailer (O2) so as far as contractual responsibility for the handset goes, it lies with O2. Samsung have offered a warranty on top of those contractual rights you have, but as long as their warranty terms aren't illegal, you are bound by their terms.
You need to pursue this with the party that is responsible, which is O2.
Oh, and accusing Samsung of criminal activity is not a good idea. Especially when it's perfectly possible that the damage was caused by you.
Lots of people on here claim they are entirely faultless, often it comes out in the wash that they are at fault, but to just not agree that their actions should count.rwilson66957 said:
As explained I did not cause the damage otherwise I would have paid for the repair and would not be going to the lengths I am going to in order to have this resolved.
Er...
Why? You are trying to hold one party liable when liability and rights are with another party. That is how the law works.rwilson66957 said:
Regardless of who I purchased the product from I still think it's an absolute disgrace that you can't challenge Samsung's decision via a third party.
If you had purchased directly from Samsung then you would have consumer rights with Samsung, which means you would be able to challenge the decision, even to the level of taking them to court if you wished to.rwilson66957 said:
I could have easily purchased the mobile or any other electrical product from Samsung direct and this would still be the outcome.
The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.rwilson66957 said:
To those who recommended me to take this matter up with o2. I will be doing this today. Thanks for the advice.
No sh*t Sherlock. This is exactly why I posted on this forum.3 -
Just because you assume they are right doesn't mean they actually are. I posted on this forum for advice as I was unaware on how to proceed. I now know how to go about dealing with this issue which was the aim of my initial post. I still stand by my thoughts about Samsung. In my opinion they are a disgraceful organisation and I will still aim to highlight how they deal with complaints and disputes.MattMattMattUK said:
Your previous post does not explain why you are being rude to anyone who "disagrees" with you, even though they are right.rwilson66957 said:
I pointed this out in my previous post.MattMattMattUK said:
So why then, as you admit you do not understand those rules, laws and regulations, are you attacking anyone who disagrees with you and points out the correct laws, regulations and rights?rwilson66957 said:
'The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.'MattMattMattUK said:
Starting your post with personal attacks is not very helpful.rwilson66957 said:
Are you delusional?Aylesbury_Duck said:They are responsible, but not to you. Their responsibility is to the retailer that bought the product from them. You didn't buy from Samsung, you bought from a retailer (O2) so as far as contractual responsibility for the handset goes, it lies with O2. Samsung have offered a warranty on top of those contractual rights you have, but as long as their warranty terms aren't illegal, you are bound by their terms.
You need to pursue this with the party that is responsible, which is O2.
Oh, and accusing Samsung of criminal activity is not a good idea. Especially when it's perfectly possible that the damage was caused by you.
Lots of people on here claim they are entirely faultless, often it comes out in the wash that they are at fault, but to just not agree that their actions should count.rwilson66957 said:
As explained I did not cause the damage otherwise I would have paid for the repair and would not be going to the lengths I am going to in order to have this resolved.
Er...
Why? You are trying to hold one party liable when liability and rights are with another party. That is how the law works.rwilson66957 said:
Regardless of who I purchased the product from I still think it's an absolute disgrace that you can't challenge Samsung's decision via a third party.
If you had purchased directly from Samsung then you would have consumer rights with Samsung, which means you would be able to challenge the decision, even to the level of taking them to court if you wished to.rwilson66957 said:
I could have easily purchased the mobile or any other electrical product from Samsung direct and this would still be the outcome.
The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.rwilson66957 said:
To those who recommended me to take this matter up with o2. I will be doing this today. Thanks for the advice.
No sh*t Sherlock. This is exactly why I posted on this forum.0 -
rwilson66957 said:
Just because you assume they are right doesn't mean they actually are. I posted on this forum for advice as I was unaware on how to proceed. I now know how to go about dealing with this issue which was the aim of my initial post. I still stand by my thoughts about Samsung. In my opinion they are a disgraceful organisation and I will still aim to highlight how they deal with complaints and disputes.MattMattMattUK said:
Your previous post does not explain why you are being rude to anyone who "disagrees" with you, even though they are right.rwilson66957 said:
I pointed this out in my previous post.MattMattMattUK said:
So why then, as you admit you do not understand those rules, laws and regulations, are you attacking anyone who disagrees with you and points out the correct laws, regulations and rights?rwilson66957 said:
'The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.'MattMattMattUK said:
Starting your post with personal attacks is not very helpful.rwilson66957 said:
Are you delusional?Aylesbury_Duck said:They are responsible, but not to you. Their responsibility is to the retailer that bought the product from them. You didn't buy from Samsung, you bought from a retailer (O2) so as far as contractual responsibility for the handset goes, it lies with O2. Samsung have offered a warranty on top of those contractual rights you have, but as long as their warranty terms aren't illegal, you are bound by their terms.
You need to pursue this with the party that is responsible, which is O2.
Oh, and accusing Samsung of criminal activity is not a good idea. Especially when it's perfectly possible that the damage was caused by you.
Lots of people on here claim they are entirely faultless, often it comes out in the wash that they are at fault, but to just not agree that their actions should count.rwilson66957 said:
As explained I did not cause the damage otherwise I would have paid for the repair and would not be going to the lengths I am going to in order to have this resolved.
Er...
Why? You are trying to hold one party liable when liability and rights are with another party. That is how the law works.rwilson66957 said:
Regardless of who I purchased the product from I still think it's an absolute disgrace that you can't challenge Samsung's decision via a third party.
If you had purchased directly from Samsung then you would have consumer rights with Samsung, which means you would be able to challenge the decision, even to the level of taking them to court if you wished to.rwilson66957 said:
I could have easily purchased the mobile or any other electrical product from Samsung direct and this would still be the outcome.
The issue seems to be that you do not understand the difference between consumer rights, warranties and where those rights lay based on who you conducted the transaction with and who you have/had a contract with.rwilson66957 said:
To those who recommended me to take this matter up with o2. I will be doing this today. Thanks for the advice.
No sh*t Sherlock. This is exactly why I posted on this forum.
Errr.... He's not "assuming" they are right - they are right because they are telling you what the law says. You don't know what the law says which is why you came here in the first place - to ask for advice because you don't know - remember?
You can only enforce your statutory consumer rights against the people you bought the 'phone from - not against the manufacturer.
(Or maybe you just like wasting your time... )2
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