Left a 1 star review for Mr Clutch, and was threatened by their lawyers

Gavin83

Honestly I think you’re in the wrong here. They offered to look at it and you made assumptions, without knowing anything about what that would entail. You then decided not to turn up, presumably not even bothering to cancel the appointment. I think you’ve acted unreasonably and then just to rub salt in the wounds you’ve left a 1* review. I can understand why they’re upset, although I agree involving a solicitor is heavy handed. Their chances of success depends on how accurate your account was or what false claims you’ve made.

In your situation I’d take the review down and apologise for my poor behaviour but I expect you won’t do that.

Manxman_in_exile

CrazyL1976 said:

...  After a bit of to and fro, They agreed to look at it and booked me in.  In the meantime, before my so called appointment, I decided that once they have my bonnet up, I'm liable to pay them more money so didn't go.

I left a poor review on Trustpilot, explaining the situation in longer terms than I have here.  It was factually correct and wasn't littered with poor grammar or fruity language.  ...

That's it basically.  You simply decided not to turn up for the appointment so didn't give them a chance to put right any possible errors on their part.  Did you explain that bit in your "factually correct" review?

If your review used phrasing anything like that which you've used in the OP, I'm not surprised they've got their lawyers onto you!  I can easily see "...  I decided that once they have my bonnet up, I'm liable to pay them more money... " being read as implying that they are the sort of firm to charge you for doing work that isn't necessary.  It could even be read as implying they would be dishonest.

Hopefully your review was more measured... 

Ditzy_Mitzy

At the moment, from Mr Clutch's point of view anyway, all we have is an unfounded allegation.  The garage has not had the chance to inspect the clutch to see if it is faulty, nor has documentary evidence been provided to that end.  It's possible, playing Devil's advocate, that there is nothing wrong with the clutch and the OP has decided to make a defamatory statement for his own reasons.  It's not surprising, therefore, that a solicitor has got involved as this would be a fairly easy win for Mr Clutch in court.  

bris

I tend to agree with most on here, your review is a lie.

They did their best to remedy the problem but you ignored that and wrote a one sided review without the relevant information that would have given them the chance to put it right.

Bad driving burns out clutches, some people ride a clutch for far to long so driving is a big factor in the life span of a clutch, after 4k miles of bad driving and short trips this would do it, not saying this did it but the possibility is there.

The threat of court action will be no more than scare mongering, I wouldn't hold my breath waiting for the paper work falling through your door.

They are likely to target trust pilot for the removal, their lawyers will provide a case to them that will make sense to them, and even if it doesn't they don't want a legal war so will remove it.

steampowered

As long as the review is truthful, you are completely fine.

I would just ignore it.

If you want, you could write back confirming that your review is completely truthful and that you are considering issuing a claim against the company due to their breach of contract.

powerful_Rogue

steampowered said:

As long as the review is truthful, you are completely fine.

I would just ignore it.

If you want, you could write back confirming that your review is completely truthful and that you are considering issuing a claim against the company due to their breach of contract.

How exactly have Mr Clutch breached the contract?

Boffinman

prowla said:

Maybe they're clutching at straws.

Yes they'll just have to suck it up...

bris

steampowered said:

As long as the review is truthful, you are completely fine.

But the review isn't truthful. the OP has admitted they refused the chance to have it inspected and let Mr clutch get the chance to see if they were indeed at fault.

Laz123

In all my 40+ years of driving I've never known a new clutch to start slipping after only 4,000 miles. If it's hydraulic maybe the fluid lines need bleeding.

mobileron

Lawyers letters mean nothing they dont decide the law,it like saying ill get my dad to sort you out.