British Gas - Energy Usage Data

Billxx

Hi, I have been with British gas for a couple of years.  Under "My Account" on the web site it used to provide usage data on both my Electricity and Gas usage, i.e. combined.  For the last two months or so it has only showed the electricity usage data.  There is no data available for Gas usage.  Twice now I have had an on-line chat with their support people who assured me the issue would be fixed soon and check back in 24 hours.  I know that the meters are providing reads to British Gas as the bills provide meter readings.  Nothing has changed despite what their support people say.

This is not a huge problem but I wondered if anyone else out there has had an issue with British gas and energy usage data?

Kind Regards,

Bill

jatty61

I to have the same problem  since Sept 2021. I contacted both the "chat" help and customer service to be told they are aware of the problem and trying  to fix , still no end to the problem, havnt got a lot of faith that it will be fixed , bit of a nuisance because had new boiler fitted and want to know if it is more efficient 

Skywalk17

I have not had any data for months now, but BG keep telling me they are getting the readings to be able to bill.  Just to cap it off I'm NOT allowed a smartmeter monitor (because I got one from Scottish Power many years ago that has broken)!  I'm even prepared to pay for one, but BG cant supply them?!?!?!?!  I was told to look on eBay!!!  REALLY?!
I have found a fix though temporarily.  If you log into the BG wesite (it only works from there not the app.) and go to energy usage, it gives your latest smartmeter readings!!!  With a bit of working out on a spreadsheet I can see what I have used since my last bill which is actually quite handy.  If I took daily readings, it would be smack up to date at any given time, but life is too short.  p.s. Electricity calcs are a doddle.  Gas on the other hand is somewhat more interesting to work out converting cubic metres to kWh!