Amazon 6 month warranty: is this correct?

Mr.Boy

Something I bought on Amazon has failed after 7 months (https://www.amazon.co.uk/gp/product/B06XTSLQJQ/ ). I contacted Amazon expecting their normal helpful response, but was instead told:

As I check this product has 6 month warranty from Amazon so the product is now out of warranty.
As you've had satisfactory use of this product for a period of time exceeding both the manufacturer's warranty period and the typical average life of this product, and since you purchased your product approximately 7 months ago and have used it successfully, please understand that we're unable to offer you a replacement or refund of the replacement value.
For more information on your statutory rights, please contact your local Trading Standards Office.

There's a couple of points there that I was surprised by:

1. I had thought there was a default minimum 1 year warranty under UK law, have I misunderstood this or perhaps it changed?
2. Amazon explicitly say the average life of the product is 6 months or less. The item was sold as a premium, durable product so this seems a bit curious to be told it's only expected to last a few months.

Is this just a case of "tough" or are Amazon trying to get away with anything? Is it worth complaining further or is this unfortunate and I write it off?

Aylesbury_Duck

What's the item?  (Edited to add: sorry, I can now see what it is, the link crashed on me first time).

Remember that warranty rights are separate from consumer rights, and you may wish to pursue the latter.

1. No, there's no minimum 1 year warranty under UK law.
2. Depends on the product*  

*Difficult to say.  "Premium" is just an adjective, as is "durable".  You could argue that a £20 piece of foam and plastic is a pretty cheap thing and that daily use for 6 months is perfectly reasonable.

You could pursue via your consumer rights but for the sake of £20 and the risk of having your Amazon account closed (assuming it's of value to you), I'd write it off.

jon81uk

As it is more than six months old you need to prove the fault was there since manufacture. IE its a defect and not wear or something you did to it.

If it is a manufacturing defect they have to repair, replace or refund (less an allowance for the amount of time it was used for). Unfortunately if its a £20 thing the cost of trying to prove its a defect is probably more than the item is worth.

macman

It's not an Amazon product, you bought it on Amazon Marketplace. Your remedy, if any, is with the supplier, TigerBlue Ltd. Amazon simply handle the logistics.
No idea where you got the idea of a default one year UK warranty from!

Mr.Boy

macman said:

It's not an Amazon product, you bought it on Amazon Marketplace. Your remedy, if any, is with the supplier, TigerBlue Ltd. Amazon simply handle the logistics.
No idea where you got the idea of a default one year UK warranty from!

So why are Amazon not telling me to take it up with the seller?

The 1 year warranty is quoted all over the web e.g.  https://www.inbrief.co.uk/consumer-law/warranties/
But I thought we in the UK still had the 2 year rule from the EU as our laws were initially copied across during Brexit.

Anyway if I'm wrong as it seems I'll write it off and leave a review to warn others.

Mr.Boy

Aylesbury_Duck said:

*Difficult to say.  "Premium" is just an adjective, as is "durable".  You could argue that a £20 piece of foam and plastic is a pretty cheap thing and that daily use for 6 months is perfectly reasonable.
.

I think if you bought a pillow or a shirt and it fell apart after 6 months of normal use you could argue it's not up to snuff... If I had more free time I might pursue it just for fun but I have a job and a life

born_again

d000hg said:

macman said:

It's not an Amazon product, you bought it on Amazon Marketplace. Your remedy, if any, is with the supplier, TigerBlue Ltd. Amazon simply handle the logistics.
No idea where you got the idea of a default one year UK warranty from!

So why are Amazon not telling me to take it up with the seller?

The 1 year warranty is quoted all over the web e.g.  https://www.inbrief.co.uk/consumer-law/warranties/
But I thought we in the UK still had the 2 year rule from the EU as our laws were initially copied across during Brexit.

Anyway if I'm wrong as it seems I'll write it off and leave a review to warn others.

From that link..

>>>A warranty is most common in the case of purchasing electrical products. Generally, a warranty will last for 12 months to two years, although in relation to more expensive goods, it may last longer.<<

It does not say "You will get a 1 year warranty"

2 year EU has never been a thing in the UK. We have the "Consumer Rights 2015 which far exceed the EU remit.

the_lunatic_is_in_my_head

macman said:

It's not an Amazon product, you bought it on Amazon Marketplace. Your remedy, if any, is with the supplier, TigerBlue Ltd. Amazon simply handle the logistics.

To be fair you can see the confusion when Amazon CS tell the OP they offer a 6 month warranty on a product they haven't sold themselves.

jon81uk said:

As it is more than six months old you need to prove the fault was there since manufacture. IE its a defect and not wear or something you did to it.

If it is a manufacturing defect they have to repair, replace or refund (less an allowance for the amount of time it was used for). Unfortunately if its a £20 thing the cost of trying to prove its a defect is probably more than the item is worth.

Worth a note that wear could be linked to durability. 


OP contact the seller from your history and see what they say, you might get lucky but probably not worth pursuing if they aren't helpful.


My wife has one of these bath pillow things, I think it was £7 and she purchased it 10 years ago so I'd expect a £20 one to last longer than 7 months. 

macman

d000hg said:

macman said:

It's not an Amazon product, you bought it on Amazon Marketplace. Your remedy, if any, is with the supplier, TigerBlue Ltd. Amazon simply handle the logistics.
No idea where you got the idea of a default one year UK warranty from!

So why are Amazon not telling me to take it up with the seller?

The 1 year warranty is quoted all over the web e.g.  https://www.inbrief.co.uk/consumer-law/warranties/
But I thought we in the UK still had the 2 year rule from the EU as our laws were initially copied across during Brexit.

Anyway if I'm wrong as it seems I'll write it off and leave a review to warn others.

Because for this trader, Amazon handle the customer returns and liaision. But, had you said 'I'm suing you,' then they would have referred you to the trader as being the actual contracted supplier. Buying from Amazon and AM are two totally different things: the latter is more like buying from eBay, but with Amazon also offering warehousing and delivery.
The link you quote says nothing about a one year default warranty: it simply states that a one year warranty is commonplace on electrical goods, which is true. But not standard, or required by law. And you bought a pillow....
Your contractual rights are those offered by the seller under the contract, and your statutory rights are those offered by CRA 2015.
You may find that if you contact the seller, they may offer you a goodwill replacement.

Caz3121

d000hg said:

The 1 year warranty is quoted all over the web e.g.  https://www.inbrief.co.uk/consumer-law/warranties/
But I thought we in the UK still had the 2 year rule from the EU as our laws were initially copied across during Brexit.

Anyway if I'm wrong as it seems I'll write it off and leave a review to warn others.

A warranty is something that is generally offered by the manufacturer...as per your link "A warranty is most common in the case of purchasing electrical products"

Assuming there is no manufacturers warranty (or it is 6 months) then you need to read the second paragraph 
"Within six months of purchase, it’s up to the retailer to prove that you caused the problem with the goods: if they can’t, they’ll have to repair or replace the goods or give you a refund if that’s not possible.

After this initial six-month period, you will have to prove that any faults are not down to misuse of the product or general wear and tear. This might require you to obtain an expert report, opinion or evidence of similar problems across the product range. Factors such as the price, the specification/model of the goods, the length of time you’ve had the goods and the length of time which they should last will all be considerations."

Tokmon

d000hg said:

macman said:

It's not an Amazon product, you bought it on Amazon Marketplace. Your remedy, if any, is with the supplier, TigerBlue Ltd. Amazon simply handle the logistics.
No idea where you got the idea of a default one year UK warranty from!

So why are Amazon not telling me to take it up with the seller?

The 1 year warranty is quoted all over the web e.g.  https://www.inbrief.co.uk/consumer-law/warranties/
But I thought we in the UK still had the 2 year rule from the EU as our laws were initially copied across during Brexit.

Anyway if I'm wrong as it seems I'll write it off and leave a review to warn others.

You've been a member of this forum for 16 years and have posted over a 150 times and yet have no understanding of UK consumer rights ?!?


You have even posted a link that says nothing about there being a 1 year warranty offered by law?