PPI Review

Hi, So my husband claimed PPI on his Natwest credit card, it took a lot of going back and forth and they finally made decision 2013 and gave him a settlement figure. The reason it took so long for a decision was the card was sold in branch, my husband said he didn't remember being told about PPI and just ended up paying for it.
He has recently received a letter from RBS PPI team advising that they received the complaint about PPI and issued there final decision and they stated that they could find no evidence that the PPI was miss-sold (They couldn't find anything about the CREDIT CARD IT WAS SO OLD)  but they did give him a settlement figure.
So they have now undertaken a review of the information they hold on file, specifically to any alternative cover he held at the time of the PPI policy which was applied to his account.
So it looks like they are trying to get the money back.
They basically said the that they still uphold that the PPI was not not miss sold.
The policy was applied to Credit Card in 2003 and they say would have provided him cover in the event of accident, sickness and unemployment. But he may held alternative cover such as Employers sickness and redundancy pay, any accessible savings held at the point of sale, Additional income protection insurance policies.
They want him to fill a form in relating to any alternative cover he had with the Credit Card. If he doesn't they will call him in 4 weeks.
Do they have the ability to ask for the money back? Or is this a scare tactic?


  • [Deleted User]
    [Deleted User] Posts: 35,242
    First Anniversary Photogenic Name Dropper First Post
    edited 26 April 2021 at 10:31AM

    So it looks like they are trying to get the money back.

    It doesn't look as if they are at all.

    It looks like a system generated letter that has been sent in error. Bear in mind that this is NatWest we're talking about.
  • Question is, what was the settlement figure? Was it a full refund or some sort of give away partial refund?

    It could be that they decided that the partial refund was incorrect and maybe they should have offered more.

    You should supply the info you can to assist them as, if they didn't do a full payment, you might get some more. It's very very unlikely they will demand money back
  • Has anyone had anything like this or seen anything like this before?
  • Has anyone had anything like this or seen anything like this before?
    Yes, lots of people have been contacted by banks after the fact, sometime to review a rejected complaint, sometimes to offer more money etc. If the bank identifies a person who made mistakes or a process failure then they will review everything they did.
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