EDF meter reading

pandora205

I was a Green Network Energy customer who has been switched to EDF and now have to give a meter reading.  I have day and off peak electricity and want to enter my meter readings correctly in the new account.  Can anyone confirm which reading comes first with EDF day or off peak?  My own meter is in the order LOW, then NORMAL but I recall that some providers collect information the other way round.  This is confusing not least as my numbers are now very similar for both (so it may matter in the future more than now).

Thanks

Pan

Swipe

I have just switched to EDF this week but my parents used to be with them on E7 previously, This guide explains which way around the readings go, i.e. Low first (001) then Normal (002). If you are still unsure, contact EDF.

https://www.edfenergy.com/for-home/help-support/read-meter

To rule out any errors you could also submit a photo of your readings using the EDF app

Mrnkar_2

If you got an email from EDF and it's the same as mine, it looks like they want the reading to send to GNE so I would do the same as you normally do. Also found this on EDF

victor2

Meters vary. If you state your meter model, someone may explain better, but a quick way to see is to switch on something like an electric kettle and then see which meter reading increases. If done during the day, that is your daytime rate reading.

pandora205

Thanks both.  I know which is which on my meter as it says 'LOW' and 'NORMAL'.  I just need to know the order of the EDF entries and whether they are the same.  Looking at the screenshot above, it does appear that EDF do expect that order (as per their example).  I did keep a note and bill from previous reading but that doesn't really help.
I'm going to go on the assumption that LOW before NORMAL is what they are expecting and do it that way.  If the bill comes back the other way round I'll have to change it next time round.

ann_droid

Hi
Perhaps....
https://www.edfenergy.com/for-home/help-support/contact-us

EG:

General account enquiries Mon-Fri 8am to 6pm and Saturday 8am to 2pm	0333 200 5100
Check your balance, submit a meter reading or make a payment Automated 24 hour line	0333 200 5108

will help.