John Lewis Broadband.

Rijam

I paid £26 to join then but cancelled the same day. I was told my card would take 30 days to be refunded. Its now 30 days so i rang to see about the refund. Now i am told it will take another 5 days. How do they get away with this.

matelodave

Possibly in a similar way to you taking out a contracts and then cancelling it the same day.

Once you've started a contract with a company they have a process to work through which can take some time to sort out if you decide to terminate. I guess you'll just have to be patient

Rijam

30 days is long enough. Not only that i was lied to when told it would be refunded in that time. Do you know that 30 days is uk law. 

JJ_Egan

(Do you know that 30 days is uk law.  )

Where is this law ??