Diono lack of customer service

Carbuyer2021

So I ordered a booster seat from their website and it took 2 weeks after lots of chasing and being ignored. When it arrived its faulty, all the stitching is coming undone £140 is not a cheap seat. They are completely ignoring me, they only seem to have a form on their website for contact and just based in the US, what can I do? 

Pollycat

Weren't you aware they were a US company?

The prices on their website are in US $.

Please note: Our shipment facility is located on the West Coast of the United States.

Also:

Returns

Please keep your paperwork in case you need to arrange for returns or exchanges. Also, please keep any emails you receive regarding your order, as they may contain important information.

Diono does not accept returns from any third-party, including its retail partners. Your order must be returned to Diono in order to receive full credit. The consumer is responsible for the cost of return shipping. All returned items must be shipped freight pre-paid. Please use a package delivery service able to track and/or insure your return items. Contact Diono Customer Service at 855-463-4666 (7:00 am to 4:00 pm PST) for help or assistance in processing a return. Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in a new and unused condition and in its original packaging. By placing an order on Diono.com, you are accepting this return policy.

There is a phone number here ^^^^.

Not surprisingly, it is a US number.

Also:

https://diono.com/contact-us

There are 4 options:

• live chat
• phone
• raise a ticket
• support hub
  

Aylesbury_Duck

All you can do is communicate with them to try and get a resolution.  You don't have UK consumer rights in this instance.  Did you pay on credit card?

dj1471

They are a US company but they do have a UK website with prices in £ and a warehouse in Manchester.

I’ve found them responsive to tickets in the past, have you raised one?