Undelivered item finally turns up, but...

babbleo

Hi.

We ordered a bed from a company online back in Feb and we were quoted a delivery time of 2-3 weeks. 

After 6 weeks, we hadn't heard anything and could not get in touch with anyone from the company via telephone, email or social media. So we filed a claim with our credit card company due to not receiving the bed, and we received a refund in full the same day. Great news for us, so we purchased a bed from elsewhere. 

Then today, out of the blue, our original bed that we ordered has turned up.

Where do me and my partner stand now? Do we have to notify our credit card that the bed has turned up eventually? As we don't want to seem as though we have fraudulently claimed. 

Any advice will be much appreciated.

Thanks in advance. 

Aylesbury_Duck

Yes, speak to the card company to let them know, and call the retailer to ask them to collect the bed.

Keep_pedalling

Did you refuse to take the delivery?

mattyprice4004

Of course you do. You haven't paid for it, so it isn't yours 

Carrot007

Keep_pedalling said:

Did you refuse to take the delivery?

Doesn't seem like it!

OP, why not?

JamoLew

babbleo said:

Hi.

We ordered a bed from a company online back in Feb and we were quoted a delivery time of 2-3 weeks. 

After 6 weeks, we hadn't heard anything and could not get in touch with anyone from the company via telephone, email or social media. So we filed a claim with our credit card company due to not receiving the bed, and we received a refund in full the same day. Great news for us, so we purchased a bed from elsewhere. 

Then today, out of the blue, our original bed that we ordered has turned up.

Where do me and my partner stand now? Do we have to notify our credit card that the bed has turned up eventually? As we don't want to seem as though we have fraudulently claimed. 

Any advice will be much appreciated.

Thanks in advance. 

Stand in the corner I guess - room will be full with 2 beds in it

And no - it's not unsolicited.

IF you accepted delivery -- why

Jumblebumble

Aylesbury_Duck said:

Yes, speak to the card company to let them know, and call the retailer to ask them to collect the bed.

How does the OP do this when the company don't respond ?
I would not waste a second of my time trying to contact a company who had previously given me the run around

Aylesbury_Duck

Jumblebumble said:

Aylesbury_Duck said:

Yes, speak to the card company to let them know, and call the retailer to ask them to collect the bed.

How does the OP do this when the company don't respond ?
I would not waste a second of my time trying to contact a company who had previously given me the run around

They had trouble contacting them a few weeks ago.  It might be possible now.

Your choice in that situation, as long as you're happy to store the bed until it's eventually collected or you've been told you can keep/scrap it.  If you have the room for it, fair enough.

pinkshoes

babbleo said:

Hi.

We ordered a bed from a company online back in Feb and we were quoted a delivery time of 2-3 weeks. 

After 6 weeks, we hadn't heard anything and could not get in touch with anyone from the company via telephone, email or social media. So we filed a claim with our credit card company due to not receiving the bed, and we received a refund in full the same day. Great news for us, so we purchased a bed from elsewhere. 

Then today, out of the blue, our original bed that we ordered has turned up.

Where do me and my partner stand now? Do we have to notify our credit card that the bed has turned up eventually? As we don't want to seem as though we have fraudulently claimed. 

Any advice will be much appreciated.

Thanks in advance. 

Rejecting the delivery would have been the best idea...

But as that didn’t happen, you now have an obligation to store the bed, and give the company a reasonable amount of time to collect it.

They might be more responsive as you have something of theirs... Just send them a letter explaining that the bed has now arrived but you have already been refunded so can they now collect it.

when you got a refund from the credit card company, did you actually send a notification of cancellation to the company to let them know in writing that you wanted to cancel?

babbleo

Keep_pedalling said:

Did you refuse to take the delivery?

I wasn't in when it was delivered. It was left down the side of my house. I couldn't of refused even if I wanted to. 

JamoLew

Technically, I guess it could be argued that you didn't accept delivery and that it's nothing to do with you then.