Gym won't allow me to cancel membership, unhappy with services

24 Posts

Signed up to a local gym for 12 months, it's the most expensive gym in the area at £45 per month and offered a sauna, steam room facilities. The main reason for joining was the promise of a new gym opening in the franchise.
Sauna etc is no longer available for use due to covid, yet the gym owner has increased the price without notifying members.
-The entrance to the gym carpark has still not been finished after 4 months, it's rubble and basically will damage a car
Sauna etc is no longer available for use due to covid, yet the gym owner has increased the price without notifying members.
-The entrance to the gym carpark has still not been finished after 4 months, it's rubble and basically will damage a car
- there was no toilet seat on the toilets, though this has been resolved
-there is no lock on the toilet cubicle door
- no toilet roll
- air con not used (been told by staff that management said they cannot turn it on)
- equipment still faulty after months and more pieces broken. A handrail broke off in my hand this week as I was working out.
I'm generally unhappy with the service as this gym is more than twice the price of all other competitors. I have asked to cancel and been refused. Is there anyway I can cancel this membership legally?
- equipment still faulty after months and more pieces broken. A handrail broke off in my hand this week as I was working out.
I'm generally unhappy with the service as this gym is more than twice the price of all other competitors. I have asked to cancel and been refused. Is there anyway I can cancel this membership legally?
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I signed up for 12 months. However, most of that has been lockdown.
The cost of the gym is £20-30 more expensive than local competitors and the gym itself is no better than those. The additional cost was justified by the sauna facilities, but they are out of use.
So i just feel its unfair to continue paying the same inflated price for a product I can't use.
That's without the air con being turned off to save money, no maintenance of equipment, no toilet rolls etc.