Cooling off periods

JoJoA79

I am looking for some advice around cooling off period and expectations to pay admin costs and loss of profits to a company.

We signed an agreement to purchase a new front door on Thursday 31/03/2021 - at 9pm after an arranged appointment with a salesman from a large window company  The style of door we wanted was selected from a catalogue provided by them on the appointment and we provisionally picked the colour and features of the door.  However, the salesman did say we could change our minds up until the day the surveyor came around to do the measurements and final sign off before it went to manufacture.

The contract we signed, does state there is a 7 day cancellation policy with this company, however the salesman (who was the area sales manager) went on to say ‘don’t take any notice – you actually have 14 days to cancel) which is what I have found on all of the consumer websites and when we spoke to citizens advice.

My partner emailed and telephoned to cancel the agreement on 9th April as we decided we couldn’t purchase the door anymore. We had arranged to use interest free 24-month payment option which we also went onto cancel ourselves.

We have had so much harassment from the company since this has happened, apparently, we have ordered a ‘bespoke’ door which I fail to see as we picked from a catalogue? Plus, the surveyor hadn’t been out to take any measurements.  We are now being threatened with charges for Admin costs and loss of profits as they are saying? 

I am also concerned about their commitment to GDPR, as the salesman let on that our he actually sold our neighbour his front door (news to us) and told us the price he paid for it!

Are we liable to pay these? Has anyone else been through the same situation?

bris

Bespoke or not unless you gave them express permission to start the service before the 14days is up then you do not lose the right to cancel.

Basically they can try it on and see if you cave in but the only way they can make you pa is to go to court but they have no case, so it will never happen.

Their 7 day right to cancel does not over rule you statutory rights. So if both you and them did nothing then they can't start the service until the 14 days ends and you can cancel in that time.

Someone else can give you a link to send them to remind them of this, there are other posters who are good at finding these links.

JoJoA79

Since I posted this thread this morning we have received a letter asking to be reimbursed Admin costs of £200.00 and loss of profits of £74.21.  I have no idea why they would think they would be entitled to it?! Frustrating