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Holiday home faulty

My husband and I purchased a holiday home on 11/12/2020. Then we went back into lockdown so couldn’t go to pick up keys etc as we weren’t allowed to travel - & we are both classed as “medically vulnerable”. When we went to get keys on 18th January 2021 we found the caravan was flooded - holiday firm said they would sort it,  we went back down last Wednesday & still couldn’t have keys as they only just put dehumidifier in it. Can We have our money back?  Thanks Fiona 

Comments

  • oscarward
    oscarward Posts: 904 Forumite
    Part of the Furniture 500 Posts Name Dropper Car Insurance Carver!
    Why was it flooded? Was it new or second hand? If it was defective in such a way as to allow water ingress and the site knew it then you may have a case. But you would need to be able to prove it. Which holiday firm was this? 

    When we purchased ours we paid a deposit and on handover 6 months later after siting setting up etc. we went and signed the paperwork in the van and thus inspected it and then went and paid.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,411 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I suspect people will need a lot more information before any of us is able to offer any relevant advice.
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