EON installed a smart meter years ago, but since multiple supplier changes, can't read remotely!

revelmini

I have been signed up to your energy switching scheme for a few years now and am being contacted by EON, who installed the smart meters, for readings. The electricity meter in an awkward space in my front room (rented accommodation) which entails re-arrangement of furniture, & contortions to get near enough to get a reading. I have mobility problems with my right hip, knee & pelvic socket making it painful to take a reading. EON claim that due to the changes of supplier, they can no longer get remote readings, but have now registered me as a priority customer due to these dissabilities & me living alone. Apparently my tarriff has finished last Friday & I would like to have continued using your comparison service, but seem now to be tied to EON! Any suggestions please, urgently?

Gerry1

Welcome to the forum.

Why do you think you are tied to E.On?

Why can you not take your readings from the IHD?

Forget autoswitching schemes, they don't do anything you can't do better yourself.

E.ON_Company_Representative

revelmini said:

I have been signed up to your energy switching scheme for a few years now and am being contacted by EON, who installed the smart meters, for readings. The electricity meter in an awkward space in my front room (rented accommodation) which entails re-arrangement of furniture, & contortions to get near enough to get a reading. I have mobility problems with my right hip, knee & pelvic socket making it painful to take a reading. EON claim that due to the changes of supplier, they can no longer get remote readings, but have now registered me as a priority customer due to these dissabilities & me living alone. Apparently my tarriff has finished last Friday & I would like to have continued using your comparison service, but seem now to be tied to EON! Any suggestions please, urgently?

Hi revelmini, hope you're well. So you used to be supplied by us and have just recently re-joined?

Even if we installed the Smart Meters originally if they've been removed from our comms system they are treated the same as Smart Meters from any other supplier. That's not to say we won't be able to get readings remotely from them at all, but we will need to enrol them with the industry centralised hub (the DCC). 

We're doing this at the moment and hope to have all non-working Smart Meters operational again in the coming months. It's great that you've been opted in to assisted readings until such time though.

As Gerry1 mentions you should be able to get your electricity reading from the in-home display. For the gas, providing this is a bit more accessible, you'll need to get it from the meter itself. This is because the display shows the reading in 'kWh' but we need the 'm3' reading from the meter. 

Thanks, Matt

Gerry1

E.ON_Company_Representative said:

As Gerry1 mentions you should be able to get your electricity reading from the in-home display. For the gas, providing this is a bit more accessible, you'll need to get it from the meter itself. This is because the display shows the reading in 'kWh' but we need the 'm3' reading from the meter.

By definition, the gas meter on the wall measures m3.  Presumably its must send this figure to the comms hub (and hence on to the IHD) as it wings its way to the DCC and to E.On, if only the latter links worked.  So why can't the dumb system's IHD show the m3 reading?

The IHD needs to know the Calorific Value to calculate the kWh figure, but now that it's dumb it can't do this accurately.

So is it really true that the E.On IHD shows only the reading in kWh?  EDF IHDs manage to show the m3 figure !