SSE energy advice

renkinjutsushi

Hello all, I am currently struggling with SSE.

I moved to this new house back in December, and changed suppliers on the 25th of January.

When the both bills came for gas and electricity I was being quoted over £300 for gas and over £200 for electricity.

Of course, I straight away knew that the previous tenants weren't giving meter readings at all.

I called SSE and I got this sorted because as far as I understand I am in no way responsible to pay for energy that I didn't consume before I moved in.

Now my issue is that the bills (supposed to be sent to the occupier) besides the rectified final bills for the consumption I actually owed, are now in my name as well.

These new bills also have a new account number in my name that I haven't agreed with. The only thing I agreed with is that I would pay for what I owed from the day I started my tenancy to the day I changed supplier, while the new account should have been directed to "The Occupier", so I could talk with my landlord and the agency to chase up the previous tenants to pay what they owe.

I am seeking advice, because the new account is now in my name and has been sent to the debt collectors.

I have been trying to contact SSE today but it seems they have reduced their force to deal with these matters, so my calls don't pass through.

Robin9

Don't bother with the phone - write, headed COMPLAINT with proof of posting

tim_p

It should be simple to sort, what was the meter reading when you took over the place and what is it today, the difference is what you owe them. 

renkinjutsushi

Robin9 said:

Don't bother with the phone - write, headed COMPLAINT with proof of posting

Thanks, I might to do this as well.

tim_p said:

It should be simple to sort, what was the meter reading when you took over the place and what is it today, the difference is what you owe them. 

I have done so and paid those bills.

Unfortunately, the difference that the previous tenants or "The Occupier" owe from what I paid, is now being quoted with my name.

Should I contact the estate agency about this matter as well?

welshmoneylover

Are the bills for the debt covering the period from the date of when you started your tenancy?
On the day you moved in, did you contact SSE with your opening meter reads before initiating the switch over?

renkinjutsushi

welshmoneylover said:

Are the bills for the debt covering the period from the date of when you started your tenancy?
On the day you moved in, did you contact SSE with your opening meter reads before initiating the switch over?

Yes, the bills are for the date covering the tenancy before I made the switch. Of course, I doubt anyone wastes over £500 of energy in a given month.

Unfortunately, I did not, but I have the meter readings from back then when I moved in. This problem was solved when I contacted SSE, and I paid the rectified final bills in my name, few months later after my current supplier 

My issue, is that I agreed with the person who I was on call with back then, for what I owe from the moment I started my tenancy till the switch to pay them, which I did, and to have the difference to be sent or mailed to "The Occupier", so I could talk with my landlord and estate agency about it. The person on the phone agreed to this with me, but unfortunately, on Friday I received a letter from debt collection with a different account number with my name instead of being directed to "The Occupier".