Impossible to change bank details on DVLA

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We have changed banks and are in the process of transferring over all the DD's (it's not a brand new account, so can't do this automatically).  I am finding it so difficult to get through to someone who can change the bank details for the direct debit on the Car tax. 

I have tried the Webchat 3 times, at different times of the day and each time I've been told that there's no-one available to carry this out. They cannot email me a form, as they don't have the facility.

Have tried to phone them, they are supposed to close at 8pm and even before that time they have also been closed and the recorded message tells you to use the webchat (which is also closed).

Time is running out, as our original bank account is due for closure and other than keep on trying I don't know what else to do. 

Thanks in advance. 




Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £41,671.53

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  • sheramber
    sheramber Posts: 19,354 Forumite
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    If the account is closed the direct debit will fail anyway and you will need to set up a new direct debit for your new account  when the next payment is due..
  • pbartlett
    pbartlett Posts: 1,397 Forumite
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    thebprocedure for dvla car tax 1. cancel.existing dd 2. set up.new dd

    you can't change bank details, you have to cancel and start again
  • Abbafan1972
    Abbafan1972 Posts: 6,940 Forumite
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    sheramber said:
      

    If the account is closed the direct debit will fail anyway and you will need to set up a new direct debit for your new account  when the next payment is due..
    I don't really want the DD to fail to be honest. 

    Hubby will try and phone them at the weekend to see what we can do - don't know how we can see up a new DD if we can't get through to anybody.
    Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £41,671.53
  • MovingForwards
    MovingForwards Posts: 16,987 Forumite
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    Set up new DD on new account, then cancel old DD on old account. You're already covered for April because of the DD you've paid this month.

    It's not a big issue and solved quicker than the time it's taken me to write this.
    Mortgage started 2020, aiming to clear it in 2026.
  • Tokmon
    Tokmon Posts: 628 Forumite
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    We have changed banks and are in the process of transferring over all the DD's (it's not a brand new account, so can't do this automatically).  I am finding it so difficult to get through to someone who can change the bank details for the direct debit on the Car tax. 

    I have tried the Webchat 3 times, at different times of the day and each time I've been told that there's no-one available to carry this out. They cannot email me a form, as they don't have the facility.

    Have tried to phone them, they are supposed to close at 8pm and even before that time they have also been closed and the recorded message tells you to use the webchat (which is also closed).

    Time is running out, as our original bank account is due for closure and other than keep on trying I don't know what else to do. 

    Thanks in advance. 





    What bank is the new account with because most banks offer the switching service and the account your moving too doesn't need to be brand new.
  • Abbafan1972
    Abbafan1972 Posts: 6,940 Forumite
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    It's all sorted now, managed to get someone on Webchat to change it on the 4th attempt. 

    Only hubby's car insurance left now, but we are not renewing that policy as it's too expensive, have got some quotes and will start a new one. 
    Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £41,671.53
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