Lost parcel: Delivered, with no Signature

marthaj

I recently bought to pairs of trainers from Sports Direct. A week later i returned them using ParcelCompare (Hermes). 3 days later I received a confirmation that it was DElLIVERED ( No signature obtained from carrier).

When i contacted Sports Direct 3 weeks later they wrote to me that "I have checked and cannot see that the return has yet been received by ourselves.

 Please continue to track your return; if you have any questions or queries about the return parcel, we’d ask that you contact the courier you used for the return. Sadly, Sports Direct cannot accept liability for the return until it has been delivered and signed for by us".

Is Sports Direct correct in saying that they are not responsible for the parcel even if on tracking it said DELIVERED?
Do i have a claim with Parcel Compare? When i picked a service there was £50 cover; However it was never specified if the delivery would be with or without signature and I never saw any other options specifically mentioning Signature Required.

visidigi

You chose the courier (and went through a reseller to boot) so its nor responsibility, you need to dispute the delivery with Parcel Compare.

arthurfowler

Does it say it was delivered to the correct address? Many delivery companies now don't take signatures due to covid. 

born_again

ALL deliveries are without "Signature" now & have been for over a year....

If you are lucky you will get a picture, but going to a returns dept of Sports Direct \i would doubt that as there will be loads of them.

the_lunatic_is_in_my_head

Assuming you were returning the goods because you cancelled your contract and SD doesn't offer a collection:


www.legislation.gov.uk/uksi/2013/3134/regulation/34/made

(5) If the contract is a sales contract and the trader has not offered to collect the goods, the time is the end of 14 days after—

(a)the day on which the trader receives the goods back, or

(b)if earlier, the day on which the consumer supplies evidence of having sent the goods back.