Tin candle on fire.

MovingForwards

Don't comply with distance selling regs or whatever it's currently called, no address or phone number, only an email address and contact form, not the type of company I would use.

I'm sure someone will be along to say more about the company, how long it's been established and other things.

visidigi

Looks to be a UK business, but a small one, personal mobile number on facebook page, Canadian domain privacy firm on the whois.

Jenni_D

https://find-and-update.company-information.service.gov.uk/company/12307932

Could this be them? (Company registration date isn't too far away from the domain registration date).

https://whois.domaintools.com/secretscentsofficial.com

cymruchris

It looks a bit like a one-man band operation - the delivery tab talks about being closed for Christmas - and there's no mention of Covid anywhere. 

There is a phone number (mobile) on their facebook page:

07827 930503

You could try sending a message there as well.

baza52

OP, what exactly are you wanting as a resolution?
Does the candle have any instructions on usage or a warning about using it?

sheramber

I would never leave a  candle in a tin burning on  glass. When the wax  burns down low the metal will get hot. I always out mine on a tabel mat.

I also would not leave it unattended. I thought that was the first rule of candle burning.

Kala70

Sarcasm is the best response for some people it seems.

Kala70

baza52 said:

OP, what exactly are you wanting as a resolution?
Does the candle have any instructions on usage or a warning about using it?

No labels on it at all apart from the name of the site.

Kala70

sheramber said:

I would never leave a  candle in a tin burning on  glass. When the wax  burns down low the metal will get hot. I always out mine on a tabel mat.

I also would not leave it unattended. I thought that was the first rule of candle burning.

I thought this was a place to ask advice? 

Hot and on fire spewing flames are two very seperate things. But thank you for your attempt at condescending reply.

cymruchris

As I said - it looks like a one-man band operation - someone that's set up in their living room - rather than a big international company.

You could try putting in a report to trading standards - that won't help with your refund/damage problem though, but it might stop more of the product being sold if it is indeed deemed to be dangerous.

https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

Did you purchase only one candle? Or do you have several?

If you have any remaining unburnt candles - you could get them examined by a professional to work out if they are safe - but that would cost you to do so, but if the independent report stated they were dangerous, then you could potentially take court action - but that's a lot of effort. 

What's the value of the damage? Is it something you want to claim on your household insurance - or just replace the items?

You could send a letter before action if you were able to trace the suppliers address.