Lost refund

CateHall

I was sent a refund in December to my credit card. It never arrived so eventually the credit card company did a chargeback. The original company have now recharged me to their account as they say I have had 2 refunds now and are chasing me for payment. Credit card company insist it never arrived and company insist that I have had it. What do I do now? 

MovingForwards

Ask the company to trace the refund via their bank, provide you with the info so you can liaise with your CC company.

born_again

Get the company to provide the ARN (Acquirer Reference Number) Date & time of the refund. Give that to the credit card co. They can then confirm if it was sent and what happened to it.

CateHall

I have done that and the credit card company have checked but don’t have it. The company just won’t believe them or me! 

born_again

CateHall said:

I have done that and the credit card company have checked but don’t have it. The company just won’t believe them or me! 

I guess all you can do is see if the bank will confirm that is writing.