Company refunded order in error

PJC2017

powerful_Rogue said:

Because they won't be able to show the second item has been shipped, amongst other things.

Either way, upto you. I always go for the morally right option and if there are any issues, sort them out after. Too many 'what ifs' in life to get worried over.

Seems like the OP is in the frame of mind of doing nothing, judging by the likes.......

In my last conversation with them, they said they didn't know how to process it. Which, to me, suggests that... they don't know how to process it.

I don't disagree with the "morally right option". As previously stated I contacted them. I do disagree with paying for something twice, based on nothing more than an email saying that the order has been cancelled and that they have processed a refund.

It would be daft to process a second payment when the first has not been refunded. I don't really want to be £400 out of pocket, like you, I don't like being indebted to others.

I agree that there are too many 'what ifs' but why create a situation that could generate more problems?

At the moment, I have paid for goods, which I have received. What's morally wrong with that? If I receive a refund I'll then sort it out with the company.

I'm not "doing nothing". I'm waiting to see if the order is actually refunded and then dealing with the situation.

You seem to be very trusting of large national organisations, but sceptical of the moral standing of other members of this forum. Seems an odd stance to take.

David713

If the retailer in question managed to refund in error, who's to say that if the OP was to make another order over the phone, they wouldn't screw up again and manage to process that order, take the payment and send out the item?

What they have suggested seems a very strange way of resolving the situation as it will require the falsification of their trading and financial records as those records will show that an order was taken, payment received and goods delivered to the customer when this in fact didn't occur and it would mean that their stock of the item concerned would then be one higher than their records show.

I'm sure that someone in their financial dept could find a way to link a new payment to the original transaction if they really wanted to.

Aylesbury_Duck

PJC2017 said:

powerful_Rogue said:

Because they won't be able to show the second item has been shipped, amongst other things.

Either way, upto you. I always go for the morally right option and if there are any issues, sort them out after. Too many 'what ifs' in life to get worried over.

Seems like the OP is in the frame of mind of doing nothing, judging by the likes.......

In my last conversation with them, they said they didn't know how to process it. Which, to me, suggests that... they don't know how to process it.

I don't disagree with the "morally right option". As previously stated I contacted them. I do disagree with paying for something twice, based on nothing more than an email saying that the order has been cancelled and that they have processed a refund.

It would be daft to process a second payment when the first has not been refunded. I don't really want to be £400 out of pocket, like you, I don't like being indebted to others.

I agree that there are too many 'what ifs' but why create a situation that could generate more problems?

At the moment, I have paid for goods, which I have received. What's morally wrong with that? If I receive a refund I'll then sort it out with the company.

I'm not "doing nothing". I'm waiting to see if the order is actually refunded and then dealing with the situation.

You seem to be very trusting of large national organisations, but sceptical of the moral standing of other members of this forum. Seems an odd stance to take.

Not really.  Large national organisations operate under a highly regulated framework.  Users of this forum are random strangers about whom you know almost nothing.  It would be odd to trust the latter rather than the former.