'Unauthorised parking' what does this actually mean?

D_P_Dance

I got a  feedback request from an energy company from whom I received £250 compensation for rotten service.  Common sense seems to have gone out of  the window these days.

Le_Kirk

barns80 said:

Fantastically I got a follow-up email from 'Guest Relations' at the Premier Inn asking me for feedback on whether my issue had been dealt with satisfactorily!

I assume you are going to tell them EXACTLY how satisfactory it wasn't!

fisherjim

I left Sky TV some years ago and they asked me to do a survey on them with a competition attached for one lucky contributor as a sweetener.

My review was very scathing I detest sky with a vengeance, some months later I had an email stating I had won £500 in their random feedback selection, a month later they contacted me again to say if I didn't claim the prize they would give it to someone else even though I had already received the cheque.

As for Whitbread they suffer from Marks and Spenser syndrome, we are the best because we say we are, tell them what you think of their service and write bad things on Trip Advisor they hate it.

Coupon-mad

With regards to the BPA site audit, is it worth trying to get this for the POPLA appeal?

Yes, show that there are signs from another company up, not ParkMaven.  See the NEWBIES thread post #3 for POPLA template words to add to.

As it stands at the moment, ParkMaven have replied to my appeal and told me to take it POPLA. Are they duty-bound to reply to any further enquiries I make as part of my appeal?

No, don't make that mistake. 

Your route is POPLA now but you have 33 days, not 28, don't reply telling us they/POPLA said 28.  A POPLA code works for 33 days.

D_P_Dance

They are unregulated, they can more or less do as they please.  

barns80

Coupon-mad said:

Your route is POPLA now but you have 33 days, not 28, don't reply telling us they/POPLA said 28.  A POPLA code works for 33 days.

That's interesting, ParkMaven did actually say 28 days in the letter!

With regards to the BPA site audit, do you have any advice on how to find this out - can I get it/find out they don't have one from the BPA? I'm just guessing that if I ask ParkMaven for the site audit, they probably won't reply?

Thanks again for the advice. I'll be drafting my POPLA response in the next couple of days.

Umkomaas

With regards to the BPA site audit, do you have any advice on how to find this out - can I get it/find out they don't have one from the BPA? I'm just guessing that if I ask ParkMaven for the site audit, they probably won't reply?

This is what @fisherjim said:

That car park will be their land, it's not on a stand alone retail site, service area or seafront and the Parkmaven signs which don't conform to the BPA standards (ask to see their last BPA site audit, they won't have one) say quite clearly "On behalf of Whitbread", you have been lied to.

Rhetorical comment, you're chasing shadows. What were you hoping to see in a site audit report?  I've never seen one of those in over 8 years of daily involvement on this forum. 

D_P_Dance

It is probably a drive past by the tea boy. BBB

barns80

Umkomaas said:

Rhetorical comment, you're chasing shadows. What were you hoping to see in a site audit report?  I've never seen one of those in over 8 years of daily involvement on this forum. 

Thanks, perhaps I misunderstood/took too literally what @fisherjim had said - I was assuming I was being told to ask for the site audit as part of my defence to POPLA. Eg, that the fact they wouldn't be able to provide one would help prove they were not conforming to BPA standards - but I guess it's not really necessary, because the signs don't conform to standards regardless of whether or not they have an audit report?

Umkomaas

The BPA don't routinely visit a site physically to conduct an audit. I doubt there's any real auditing going on at all, other than some basic box ticking before letting a PPC loose on the British public. As I said, I've never seen anything that remotely looks like an 'audit report'. It's a term that easily slips off the tongue and appeases hitherto naive politicians, until Sir Greg Knight got this skimdustry by the short and curlies, resulting in the still-to-be rolled out Parking (Code of Practice) Act 2019.