Please Confirm Where You Are Resident

This morning my wife received letters from both Halifax and Lloyds with the titles "Please confirm where you are resident for tax purposes". Neither of us has ever had anything like this before so we are not even sure if it's a scam or genuine. 

Neither of us hold passports which they seem to be requesting and neither of us have been out of the UK for at least 40 years. Any help or advice would be most welcome

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