HIVE wireless thermostat display

searchlight123

Hi i wonder if someone can advise please? i have had the hive wireless thermostat for around a year and all been fine but this last week or so i've noticed that the display when you want to activate boost or just read the temperature is very dim. the red and green arrows on the display are bright but nothing else is. you can still read it (just) but was wondering if the unit is faulty or there is a setting i cannot find that has somehow altered.

i have checked the batteries and they have plenty of charge and the thermostat is working fine (apart from the dim display).
many thanks.

UPDATE: changed the batteries and all back to normal. when i tested the batteries in a tester they still showed as good so not too sure why they failed to light the display?

Jeepers_Creepers

I'm not aware of any setting that would do this, so I suspect it's faulty.

Email or message or chat or Faceache Hive - they are usually pretty responsive, I believe.

Low batteries should come up with a warning symbol, yes? But still the obvious thing to try first. To start with, make sure each pair of battery contacts are super-clean, and 'spin' the batteries in their positions when you replace them.

searchlight123

Jeepers_Creepers said:

I'm not aware of any setting that would do this, so I suspect it's faulty.

Email or message or chat or Faceache Hive - they are usually pretty responsive, I believe.

Low batteries should come up with a warning symbol, yes? But still the obvious thing to try first. To start with, make sure each pair of battery contacts are super-clean, and 'spin' the batteries in their positions when you replace them.

it turned out to be the batteries although they were still tested at 40% strength.

[Deleted User]

It needs strong batteries.
I hardly ever use the thermostat. The App is much simpler and convenient to use.

searchlight123

Deleted_User said:

It needs strong batteries.
I hardly ever use the thermostat. The App is much simpler and convenient to use.

i agree. the app is simpler but on occasion if the phone isn't to hand i will manually make adjustments on the actual thermostat.

Rosa_Damascena

How much does Hive cost to set up? Are there ongoing contractual costs? And is it any better than Nest?

Am thinking of investing but I know its a luxury and am wondering whether its benefit is worth the investment.

searchlight123

cost us £179 when we had our boiler serviced over a year ago. it is very simple to use and great to control especially if you are out and want to put te heating or hot water on in the meantime.

Bob__M

tonygold said:

Jeepers_Creepers said:

I'm not aware of any setting that would do this, so I suspect it's faulty.

Email or message or chat or Faceache Hive - they are usually pretty responsive, I believe.

Low batteries should come up with a warning symbol, yes? But still the obvious thing to try first. To start with, make sure each pair of battery contacts are super-clean, and 'spin' the batteries in their positions when you replace them.

it turned out to be the batteries although they were still tested at 40% strength.

Agree. Had the same dim display issue which was resolved by changing the batteries. This despite there being no red warning on the thermostat display and the battery condition showing as about 50% when viewed in the app.
Why the f*** this isn't described in the user manual is beyond understanding!

Eldi_Dos

Low overnight temperature can affect performance.
Coming into the season of 4 am car alarms here.