Why do Openreach "engineers" get away with lying so much?

Browntoa

Most customer installation is currently being done by a 3rd party contractor who tend to cherry pick the easy jobs that are easy and sending jobs like this back as too hard . These then get picked up by a real openreach engineer the 2nd time .

3rd party contractor has no tracker or access to openreach work management software

Chino

littleboo said:

Numerous other reports - there are thousands of OR people making many thousands of appointments per day. No doubt it happens, but I suspect that the incidence is actually very small.

The fact that it happens on a persistent basis is what needs to be investigated. That the incidence is "very small" (what do you mean by that?) is irrelevant.

Chino

Browntoa said:

Most customer installation is currently being done by a 3rd party contractor

Your evidence of this being what? That you just made it up for the sake of a post?

J_B

In my experience a couple of years ago trying to bet a new Plusnet business connection .....

The actual OR guys on the ground were mainly decent folks but the people a little higher up the tree had no clue as to what order things should happen.

They were sending folks to finalise the connection before the underground cable had even been fitted (for example)

littleboo

Chino said:

littleboo said:

Numerous other reports - there are thousands of OR people making many thousands of appointments per day. No doubt it happens, but I suspect that the incidence is actually very small.

The fact that it happens on a persistent basis is what needs to be investigated. That the incidence is "very small" (what do you mean by that?) is irrelevant.

Of course the incidence is relevant, there is a difference between something occurring 1 in 5 and 1 in 5000.

cajef

Chino said:

Browntoa said:

Most customer installation is currently being done by a 3rd party contractor

Your evidence of this being what? That you just made it up for the sake of a post?

Kelly Group Awarded New Contract Supporting Openreach | 18th September 2020 | Blog | Kelly Ltd

Browntoa

Chino said:

Browntoa said:

Most customer installation is currently being done by a 3rd party contractor

Your evidence of this being what? That you just made it up for the sake of a post?

Whole swathes of the country are having fibre work done by contractors , locally we are awash with MJ Quinn and Morrison telecom vans most days , rarely see an openreach van

https://www.theconstructionindex.co.uk/news/view/contractors-called-up-for-12bn-broadband-expansion

Those engineers won't normally have direct access to BTs workmanager system to update jobs with notes 

https://dl.acm.org/doi/10.1023/A:1018631228781

https://link.springer.com/article/10.1023/A:1018631228781

Openreach employees are used primarily for faults and specialist installation ( or where the contractor has bounced back the job as it's going to take too long , they have targets to meet so cherry pick ) 

ciderboy2009

Just to update this - the second attempt has also now failed due to the Openreach engineer not having a hoist (despite the need for one having been noted on the original order).

At least he turned up this time!

Here's hoping it'll be third time lucky!