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ARGOS - Accidental refund now asking me to pay again - is this a scam?

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  • born_again
    born_again Posts: 20,596 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    mikb said:
    How would anyone but the real Argos know the item needs paying for?


    How would anyone but the real VISA Mastercard know that someone is fraudulently spending $600 on my card RIGHT NOW! ?

    OP is right to be suspicious, and OP is actually wrong to say it's a scam because they *wouldn't* give a number to call back on.



    Definitely check with the real ARGOS (number found on your Argos paperwork, their actual website) or your real bank, to verify this.




    VISA/Mastercard DO NOT phone customers. It is their bank that call them.

    Your Bank can not confirm a telephone number... If they do it is simply by the rep looking on google.. 
    Life in the slow lane
  • mikb
    mikb Posts: 636 Forumite
    Part of the Furniture 500 Posts Name Dropper
    mikb said:
    How would anyone but the real Argos know the item needs paying for?


    How would anyone but the real VISA Mastercard know that someone is fraudulently spending $600 on my card RIGHT NOW! ?

    OP is right to be suspicious, and OP is actually wrong to say it's a scam because they *wouldn't* give a number to call back on.



    Definitely check with the real ARGOS (number found on your Argos paperwork, their actual website) or your real bank, to verify this.




    VISA/Mastercard DO NOT phone customers. It is their bank that call them.

    Your Bank can not confirm a telephone number... If they do it is simply by the rep looking on google.. 
    You may have missed my point. I certainly don't understand your second one :(


    First, there is no such thing as "VISA Mastercard" -- so when they do call you, you can tell them to do biologically impossible things to themselves.


    I said to call Argos (the real one) on a verified number from a genuine source (not number provided from "The Man That Said He Was From Argos") or to call the other end of that transaction, your own bank, again on a real genuine bank number, to verify the claim that "You Have Been Refunded Now Must Pay Us Again".


    At no point did I say that the bank would, should, or could, confirm anything about telephone numbers.

  • powerful_Rogue
    powerful_Rogue Posts: 8,391 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    mikb said:
    mikb said:
    How would anyone but the real Argos know the item needs paying for?


    How would anyone but the real VISA Mastercard know that someone is fraudulently spending $600 on my card RIGHT NOW! ?

    OP is right to be suspicious, and OP is actually wrong to say it's a scam because they *wouldn't* give a number to call back on.



    Definitely check with the real ARGOS (number found on your Argos paperwork, their actual website) or your real bank, to verify this.




    VISA/Mastercard DO NOT phone customers. It is their bank that call them.

    Your Bank can not confirm a telephone number... If they do it is simply by the rep looking on google.. 
    You may have missed my point. I certainly don't understand your second one :(


    First, there is no such thing as "VISA Mastercard" -- so when they do call you, you can tell them to do biologically impossible things to themselves.


    I said to call Argos (the real one) on a verified number from a genuine source (not number provided from "The Man That Said He Was From Argos") or to call the other end of that transaction, your own bank, again on a real genuine bank number, to verify the claim that "You Have Been Refunded Now Must Pay Us Again".


    At no point did I say that the bank would, should, or could, confirm anything about telephone numbers.


    In fairness you said Visa Mastercard. Born again said Visa/Mastercard.
  • mikb said:


    At no point did I say that the bank would, should, or could, confirm anything about telephone numbers.


    Actually, what you posted could be interpreted as exactly that.  You said: "Definitely check with the real ARGOS (number found on your Argos paperwork, their actual website) or your real bank, to verify this".  When I first read this, in the context of the thread, I also thought you meant to check the supposed Argos number with your bank.

    And he did say VISA/Mastercard where I take "/" to mean "and/or".  (Plus I think he works for a bank and/or VISA/Mastercard so I think he knows the difference)
  • gener8or
    gener8or Posts: 163 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    OP - This sounds suspect.
    I would not agree to give any details to them and change your email password.
    Likely the refund is made by the scammer who has your bank details. Could just be a faster payment stating refund Argos.
    I would think they are trying to get your address details etc, card details etc etc to make a fraudulent purchase.

    My reply to Argos:
    Send me a letter on letterheaded paper with your phone number and i'll call you.

    Well done for being aware
     
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