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Lost or Stolen parcel

H I ordered a SUP(£444) in February with free delivery supposedly delivered by UPS on Friday 19th March left outside at my works address on a busy main road after my work was closed until Monday morning  when my works opened again parcel is missing I never left any instructions to leave it somewhere safe what are my rights please

Comments

  • dj1471
    dj1471 Posts: 1,969 Forumite
    Part of the Furniture 1,000 Posts Home Insurance Hacker!
    edited 8 April 2021 at 9:54AM
    What did you buy, from where and were you purchasing as a business or a consumer?
    In general the retailer will need to provide a refund or replacement and claim from UPS for the loss.
  • Hi 
    Thanks for the reply I purchased a stand up paddle board kit from a paddle board company uk based they organised the delivery
  • visidigi
    visidigi Posts: 6,725 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Go back to the retailer and tell them you have not received the goods you purchased from them
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