Return curry’s TV 7 days old

roddydogs

Its  not a "fault" its an "issue" that the op won't say!

Undervalued

roddydogs said:

Its  not a "fault" its an "issue" that the op won't say!

I sympathise with the OP to a degree. With TVs, particularly if you are critical about the picture quality, it is virtually impossible to make any useful assessment in a shop like Currys. All you can really do is see what features it has and how it responds to the remote.

Even somewhere more specialised, with a demonstration room that is more like a domestic lounge, you probably only get to see a display model and not the one you would actually buy. With LCD TVs the evenness varies from one to another and even the higher end manufacturers say that "some" hazing / flare at the edges is normal and not regarded as a fault. Even so, I would obviously prefer the one I bought to have as little as possible and not be one at the worst end of what is "acceptable" and not a fault.

So, if I was buying I would choose whichever retailer I felt would be most accommodating if I wanted to return the TV. Ultimately though, that has to be paid for somewhere and even places like John Lewis are getting more difficult about returns than they once were.

David713

Undervalued said:
 Ultimately though, that has to be paid for somewhere and even places like John Lewis are getting more difficult about returns than they once were.

If people are also buying items from JL, using them for a week then wanting to return those goods for a full refund, I'm not really too surprised that they are clamping down a bit.

Undervalued

David713 said:

Undervalued said:
 Ultimately though, that has to be paid for somewhere and even places like John Lewis are getting more difficult about returns than they once were.

If people are also buying items from JL, using them for a week then wanting to return those goods for a full refund, I'm not really too surprised that they are clamping down a bit.

Indeed.

A week is certainly excessive. However it is difficult with a product where you can get a significant variation in quality from item to item that is deemed to be within tolerance or acceptable. 

David713

It would certainly help clarify exactly what rights the OP has if they would state what the reason for wanting to return the TV is.
At present, all we know is:

SharkMoney said:

I paid online for click and collect with curry’s and I am not happy with the tv. I have googled an issue and it is normal for this type of tv. 

which could really mean anything.
If they have set up the TV and have been using it for a week and the "issue" is a fault then the weeks use is irrelevant and they can reject the set and request a full refund.
If however the issue is simply a feature of the TV that they don't like then I still think that a weeks use is excessive and exceeds testing and inspection to test the function and characteristics of the unit.

Undervalued

Mickey666 said:

Undervalued said:

David713 said:

Undervalued said:
 Ultimately though, that has to be paid for somewhere and even places like John Lewis are getting more difficult about returns than they once were.

If people are also buying items from JL, using them for a week then wanting to return those goods for a full refund, I'm not really too surprised that they are clamping down a bit.

Indeed.

A week is certainly excessive. However it is difficult with a product where you can get a significant variation in quality from item to item that is deemed to be within tolerance or acceptable. 

Perhaps.   Perhaps not.   Modern smart TVs are becoming ever more complex devices and fully testing every feature can be time consuming.  Will it run ALL your favourite apps?  Will it support bi-directional bluetooth audio connections?  Can I 'cast' my phone screen to it?  Or my table screen?  What scaling modes does it use when playing DVD/Blu-ray content and what is the quality of the interpolation?  Can I hook it into my home CCTV system?  etc etc.

You've only got to read the full manual of a smart TV these days to realise that the testing every possible mode and combination of modes is a time-consuming process . . . which is probably why most people don't bother with exhaustive testing and then suddenly discover something it can't do a week or two after using it.

That is slightly different from quality issues.

What features it has (or doesn't have) can be ascertained from the manufacturer's website and by downloading the manual. If it won't do something it is advertised as being able to do then that is a valid reason for return.

Equally, although harder to prove, if the OP asked a salesman if it will do XXX (an important feature to the OP) and was incorrectly told it would, then the item is not fit for the purpose it was sold and can be returned.

I was thinking more of a subjective assessment of picture or sound quality or "faults" (i.e variations of quality) that are claimed to be within spec.

If you were buying a bunch of flowers in a shop the quality of the blooms will obviously vary. However you can properly assess them and only choose a bunch you are happy with. Similar variations with a TV screen are pretty much impossible to assess in a shop environment, even if they let you power up the actual item you are considering buying.

Money_Grabber13579

Mickey666 said:

Undervalued said:

David713 said:

Undervalued said:
 Ultimately though, that has to be paid for somewhere and even places like John Lewis are getting more difficult about returns than they once were.

If people are also buying items from JL, using them for a week then wanting to return those goods for a full refund, I'm not really too surprised that they are clamping down a bit.

Indeed.

A week is certainly excessive. However it is difficult with a product where you can get a significant variation in quality from item to item that is deemed to be within tolerance or acceptable. 

Perhaps.   Perhaps not.   Modern smart TVs are becoming ever more complex devices and fully testing every feature can be time consuming.  Will it run ALL your favourite apps?  Will it support bi-directional bluetooth audio connections?  Can I 'cast' my phone screen to it?  Or my table screen?  What scaling modes does it use when playing DVD/Blu-ray content and what is the quality of the interpolation?  Can I hook it into my home CCTV system?  etc etc.

You've only got to read the full manual of a smart TV these days to realise that the testing every possible mode and combination of modes is a time-consuming process . . . which is probably why most people don't bother with exhaustive testing and then suddenly discover something it can't do a week or two after using it.

In what shop would you be able to test a TV for a week?

pbartlett

Undervalued said:

pbartlett said:

Yes you can send it back for a full refund. 

No, it really isn't as simple as that for reasons that several of us have explained.

um yes it is as simple as that. no one at currys is going to check usage meters or whatever on a  7 day old set. and even if they did the worst that can happen is that they send it back to you.

the_lunatic_is_in_my_head

pbartlett said:

Undervalued said:

pbartlett said:

Yes you can send it back for a full refund. 

No, it really isn't as simple as that for reasons that several of us have explained.

um yes it is as simple as that. no one at currys is going to check usage meters or whatever on a  7 day old set. and even if they did the worst that can happen is that they send it back to you.

A retailer can't send the goods back to you when you have the right to cancel your contract, they may be able to impose a deduction, the OP asked if they was entitled to a full refund and the correct answer is maybe not.

In reply to the debate in general, OP doesn't say they've been using the TV for 7 days, just it was delivered 7 days ago. Either way 50 minutes or 50 hours isn't going to have a impact on a fair deduction as it's a tiny proportion of the TV's lifespan. 

Currys will either determine it's been handled excessively and impose a deduction or they won't bother checking. 

The regs state:

(12) For the purposes of paragraph (9) handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.

"In particular" pretty much means most commonly, it's a benchmark but not a definitive, the regs also mention "might", if two parties can't agree then ultimately a decision comes to small claims on the balance of probability, if you can articulate why your handling wasn't excessive then you'd be successful in your claim.

Al_Ross

SharkMoney said:

I will phone and test the waters

How did you get on with Currys?