Wren Kitchen and Compensation Dispute

larnier · 6 April 2021 at 11:48AM

I have had six months of constant problems following delivery of my new Wren kitchen. They have now offered to replace the frontals of the kitchen, due to the gloss failing and to pay me £2500 compensation. I am paying for the kitchen with finance arranged by Wren through Barclay Partner Finance. Due to problems caused by the Wren fitter I now need some repair work doing to my home and want to use the compensation money, however, Wren have said that they will only pay my compensation to Barclays not me (due to a banking rule) and as the arrangement with Barclays cannot be changed I cannot reduce my monthly payments, the amount will just be paid against my loan and will mean that the finance will be paid off earlier, as the last £2,500 of payments will already have been paid for.
Given that the compensation is for the inconvenience caused by constant problems, work needing to be done twice and not having a finished kitchen after 6 months, I don't think the compensation should have anything to do with Barclays and I should be able to do what I want with the compensation.
Has anyone heard of this banking rule and can I demand the compensation to be paid to me?
Thanks

lincroft1710 · 6 April 2021 at 2:25PM

You can ask, but I don't think you have any legal right to "demand".

pinkshoes · 6 April 2021 at 2:31PM

Why don't you get a quote for the cost of the repair work, then ask for this money to be deducted from the compensation, and have them come and repair whatever needs repairing?