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NatWest balance transfer card

I applied for a balance transfer credit card Thursday  evening with NatWest I also bank with them, it took me through the application advised it was going to do a credit check then said we can offer you a card with a certain limit all fine, then asked what balances I wanted to transfer, when to the finish page and said thank you for your application if we need any more information we will contact you otherwise you will receive card and pin in 5-7 working days. 
However I have no confirmation email to say it's accepted just a pre contract email and then an email saying we're checking your credit card application and will be in touch within 3-5 working days.
Anyone have any idea if I've been accepted or not it's totally confused me thanks

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