Self employed Battle with Apple

[Deleted User]

neilmcl said:

Deleted_User said:

Slewis1 said:

I’m not sure what part of SOGA I could use ... 

There is no such act. This was replaced in 2015 with the Consumers right act 2015

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

The problem still lies that for whatever reason you choose to buy the laptop as a business rather than a consumer so the consumer rights act should not apply to you.

Hopefully someone can give a better answer but the SOGA is not the answer to your problem. 

Sorry, but you are totally incorrect. SOGA still exists and does apply to business purchases.

Thanks for info i though something was not right when I found that second link. Though I will admit it looks like minefield on what to do next.

OP I would go down the route of visiting an Apple store in person and have a chat with them before starting the process of enacting your rights.

68ComebackSpecial

Slewis1 said:

I’d assume that showing that could difficult... I have emails saying it shouldn’t happen and the MacBook is in mint condition without single scratch on it . I suppose my point is , if it’s been that well looked after could that be route? 

Not really - looking in mint condition isn't a guarantee that there hasn't been misuse. I have a pristine looking laptop which, when powered up, says that no hard drive can be detected - it took several months for my ten year old to admit that she dropped it, though there isn't a scratch or mark on it.

Slewis1

I now seeing lots of examples of this blue blemish on the screens of MacBook Pro’s 
even some on Apple Forums ... they can’t be from individual damage ..., could this help ? 

[Deleted User]

Slewis1 said:

I now seeing lots of examples of this blue blemish on the screens of MacBook Pro’s 
even some on Apple Forums ... they can’t be from individual damage ..., could this help ? 

Help with what?

I seriously recommend that you go into a Apple store with Laptop and see what they say in person. If they won’t budge then I’m afraid you would have to get independent report done that concludes it’s a manufacturing fault then go back to Apple. If they still don’t budge then it’s taking them to court. 

JJ_Egan

Slewis1 said:

I now seeing lots of examples of this blue blemish on the screens of MacBook Pro’s 
even some on Apple Forums ... they can’t be from individual damage ..., could this help ? 

It may help but you can reading anything on the Internet that may be true or not or the same repetitive posts .

As said best try an Apple store first .

Slewis1

Ok I’ve been to Apple store no joy they just said this shouldn’t happen at 18months ... £700 to repair 

bris

Slewis1 said:

Ok I’ve been to Apple store no joy they just said this shouldn’t happen at 18months ... £700 to repair 

Get a lot of Apple complaints on here, When people go to Apple and say they bought it at Curry's etc, they say oh you have consumer rights with them it's shouldn't happen blah blah blah but nothing to do with them as they didn't sell it.

But when bought from Apple they say the opposite and tell you to pay a small fortune for the repair.

Unfortunately you need an independent report to say it's inherently faulty, not may experts out there that can do that though, and Apple will never admit any of their products are inherently faulty.

TadleyBaggie

bris said:

 Apple will never admit any of their products are inherently faulty.

Yes they do, there are currently several "service programs" to repair known manufacturing faults.

https://support.apple.com/en-gb/service-programs

OhIveWastedMyLife

Hi,

Ask them to provide a breakdown of the costs on an invoice. If there are parts involved, then buy these and try to fix it yourself at minimal cost.

Is they refuse to provide an invoice with the work involved then dispute this £700 quote.

[Deleted User]

OhIveWastedMyLife said:

Hi,

Ask them to provide a breakdown of the costs on an invoice. If there are parts involved, then buy these and try to fix it yourself at minimal cost.

Is they refuse to provide an invoice with the work involved then dispute this £700 quote.

 The quote doesn't just include parts. They can charge what they want for labour