Complaining about Scottish Power

waseem432000

Hi everyone, 

just wondering if there is any benefit of lodging a formal complaint against Scottish power for the final bill or if I don’t have anything to play with. 

Moved into a flat in March last year and the day I moved it, the electric meter had no display and per letting agent, I should get that fixed by complaining with SP as the previous tenant was paying on estimated readings and also the gas meter was in a locked cupboard and he should get the keys to me in coming weeks. It took me best part of 11 months to get that electric meter replaced due to Covid and everything and that letting agent also never managed to find that key (I was being quite lazy so paid bills for 11 months on estimated readings). When I finally got my new smart meter installed, I used less electricity in 48 days (9 of Feb to 29 March) than they used to bill me on estimated readings every month. I moved out of that flat on 31 of March and when I informed SP of move out date, they generated a final bill for me which includes £112 for 29 days of gas and according to them, they used the actual meter readings for gas (electric bill is fine as it’s smart meter now). Needless to say I finally decided to get the keys from landlord, open the cupboard, found my gas meter, verified it’s my meter by switching it off and then took the pictures of reading. The actual meter readings they billed me for (the number they used is 7797 while my meter was 7668). I tried entering those readings in their online portal but ran into error as I couldn’t enter meter readings which are smaller than the ones they already have there). Called them and they said that I should email them the images and they will adjust the final bill but I did receive the final bill today and they seem to have used a random number (7806) and according to the bill, those are customer supplied readings which is just wrong. 

My sister has moved into that property so when she took the meter readings today, after moving three days ago, the gas meter is still (7681) as gas is used only to run central heating and boiler. 

I know I should have supplied the gas readings regularly even when electric meter wasn’t working and I am not sure if they are correct in using their own numbers and I will probably end up paying the £165 they want me to pay for the final bill of which (£45 is for electric which runs everything in that property and £120 for 30 days of gas boiler) but is there any remote chance of me lodging an official complaint with energy ombudsman with all the bills, images and emails I have sent in the past year and SP actually fixing that bill? 

Gerry1

Opening reading validation process

My opening reading is wrong

[Deleted User]

Am also thinking of this route also.  In my case, it is for the failure of Scottish Power to generate my credit due from YE final balance.  It has now been 2 months since I got the final statement from YE with no indication that it (my YE account balance) has yet been processed by Scottish Power.  At least I can forget about SP for another 2 months before possibly involving the Energy Ombudsman should SP fail to provide the refund before June.  Compared to my last SOLR switch (Breeze to British Gas) SP are now about a month behind where BG were last year.  

waseem432000

I actually got my issue resolved. I mailed them for the fifth time in the past 15 days and they finally agreed to use the actual meter readings I have shared with them which means instead of paying £165 as my final bill, I just had to pay £27 to close my account which is a huge relief. 

Gary1963

I have complained about not getting the referral payments.. Get a different answer each time!