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Will Toolstation Refund us ? (Gone 'slightly' past 30 days) and will an smartphone E-receipt do?

Have a few items got from toolstation,  
they are new, and have not been opened from their packaging.

The refund days is 
Should they take the refund if it is about 3-4 days after the refund period?
if we speak to the manager?

and will they accept the E-receipt which can be shown on the mobile smartphone? or it has to be a paper receipt?
No Unapproved or Personal links in signatures please - FT3

Comments

  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,940 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 4 April 2021 at 10:40PM
    Their site says you only need to "Bring your receipt, invoice or order reference number", but whether they refund after 30 days is simply a case of goodwill. 
    In the game of chess you can never let your adversary see your pieces
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Asking to speak to the manager will only get their back up - they don’t have to do anything. 
    Go in, be polite and hope for the best.
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