food returns to marks and spencer

rammy007

wolvesfan18 wrote: »

I WORK AT MARKS AND SPENCERS


everything has a 90-day return EXCEPT any food/drink item, unless special citcumstances

which are:

- immediate problem (e.g. salad had dead spider in - its happened)

- food is out of date (only when before date on reciept)

- OR when something is obviously wrong e.g meat has funny smell - but is in date etc

when food is taken away it can no longer be returned unless reason above, becuase people do mess with stuff and anything returned has to be destroyed - costing m&s ££££'s


food cannot be returned or exchanged at all

I think you forgot the no refund on earings and toiletries without a seal as well.

hammy_the_hammer

Tao81 wrote: »

Am I missing something??

To say I'm particular about hygiene is an understatement, but I would have no problem about purchasing an item that is in its original condition and perfectly sealed and returned by someone else....What's the issue? Unless they had stabbed it with a hyperdermic needle and injected the item with mercury of course (which is a possibility I suppose, but then that action can equally be taken instore, and has been known to happen in the past!)
How can a perfectly well sealed untouched food product that doesn't require refridgeration or freezing otherwise pose a problem?.....Please someone enlighten me?! 'Cos in Tesco, obviously you wouldn't be any the wiser would you? and therefore I will need to avoid purchasing anything other than refridgerated and frozen items from them?! :rolleyes:

the simple fact is that once it has left the store there's no control on what has happened to it ...something that might not need to go in the fridge could however have been left next to a radiator for days ...also the chances of the wrapping being contaminated are bad enough within the stores (kids fingers etc) but once back in the home anything could have happened to it.
straightforward really

useless

thought i might open a can of worms (excuse the pun) posting this on mse

Tao81

hammy_the_hammer wrote: »

the simple fact is that once it has left the store there's no control on what has happened to it ...something that might not need to go in the fridge could however have been left next to a radiator for days ...also the chances of the wrapping being contaminated are bad enough within the stores (kids fingers etc) but once back in the home anything could have happened to it.
straightforward really

Not as straightforeward as it may appear actually!:p
I'm more fearful of exactly what manufacturers and sellers regularly get up to with their products before purchase than the slim chance that the odd item may have been left in unsavoury conditions in the home before being returned (I bet the majority of people practice common sense and store items as they would for themselves, before return).
I've had reason to return a pack of coleslaw to my local Co-op because, once at home and on inspection , it was clear one area of the plastic packaging had been chewed by a rat! :eek: (not forgetting that rats have no bladder control when scurrying around.....and all over food products before purchase?!!.....Shudder!!!!!)
Only the other day I bought two pizzas from a local Tesco Express (not Tesco own brand, the type that are in solid boxes with no viewing window, can't remember the brand, dark blue box 'American' as name or something) , both had same use-by-date. I went to use one that evening only to find one chunk of the cheese topping had black mould on it and close inspection showed that most of the cheese chunks were furry with a white mould that wasn't visible unless you stuck your nose right up close to examine it and I probably wouldn't have noticed if not for checking out the large black speck in the first place?!! :eek: :eek: The other pizza of the same date appeared visibly to be perfectly fine........What had the factory staff done with the pizza that went mouldy like that? Noticed it had gone face down on the floor and popped it back on the conveyer belt .......disss....gusting!
A few years ago I bought a sealed wedge of cheese which was fully sealed in clear packaging and was green with mould on one side and more recently a loaf of bread which was mouldy on opening, all well within their sell-by-dates?!!!! :eek: I rest my case!;)

flutsy

It surprises me the amount of companies that will refund you (and in some case replace with extras) when you don't have enough nuts in your cookie to please you. But if you say you've found a fly in your salad will treat you like a criminal intent on fraud!