British Gas Solar Feed in Tariff - meter reading problem 31 March 2021 at 5:23PM edited 31 March 2021 at 5:24PM in Green & ethical MoneySaving 20 replies 10.7K views

ctdctd

Hi,

Been getting the FIT tariff from BG for the last ten years.

I didn't get the usual email asking me to enter my quarterly FIT meter reading.

When I go to https://www.britishgas.co.uk/feed-in-tariff/ the online form tells me my installation ID is incorrect, should be 10 characters and start "50".

My installation ID starts "9" and is 12 digits!

I've sent them an email but thought someone here might have had the same issue and a resolution.

pete-20-11

Hmm, looks like I’ll have the same problem. I’m awaiting a cheque already, so guess I’ll find out in 3 months time! Hopefully it’ll be fixed by then. 

ctdctd

Got bored waiting for reply to email so phoned them on 0333 202 9483

Number on old paperwork as I couldn't find it on their website.

Nice gent on the phone gave me a new installation ID starting with '50' which was completely different to the old one.

Have competed the online form at https://www.britishgas.co.uk/feed-in-tariff/ and hopefully the cheque will arrive as normal!

ih8modem

Same here, rejected for the same reason.  Tried the chat option via website, got through to the credit meter team that advised to email them.  Emailed them at '[email protected]' ,  waiting to hear back.

TheSaint2

Same here too. 
By the way, even the example from the help button on FIT meter reading page asks for 10 digits but shows a 12 digit example.

TheSaint2

Just got confirmation from FIT team, with a ref no for my query.  Your email reference number is 9005788xxx
I think this implies they have had 9 billion emails.
I also notice some wording that says the FIT scheme is now closed to new applications, maybe these changes explain why my last cheque arrived after 4 weeks, rather the the 1 week they have always sent it by.

ih8modem

Just got the email from the FIT Team with my new installation id.    Body of email :

Hello Mr xxxxxxxx,
Apologies for the inconvenience,

This is to inform you that due to the migration to the new system your installation id has changed to

*** 50.......4 ***

from ***   95...........9 ***.

So get hold of them by email or phone, and get your new number.

ctdctd

ih8modem said:

Just got the email from the FIT Team with my new installation id.    Body of email :

This is to inform you that due to the migration to the new system your installation id has changed to

*** 50.......4 ***

from ***   95...........9 ***.

It would be nice if the 'new system' allows payment by modern means such as a bank transfer!

pinnks

I am not sure why people bother staying with BG for their FiT?  I know you can pay cheques in online now but BG seem to take ages, use old technology, change things without informing people and the list goes on.  If I were with them I think I would be voting with my feet.  I am with EOn and their system is a version of the normal online interface for leccy and gas and payment is invariably in my account within 5 working days.  Other providers appear to be similar, so perhaps BG would improve if people started leaving?

gefnew

When you do get your new id number and go to fit page you cannot copy paste into id box,
you have to enter manually.

davidrjones13

Same problem and I was sent email stating I had sent a meter reading on 26 Mar 21 which I hadn't. Replied to this email but got no response. Sent an email requesting my new installation id., it was acknowledged but I had no further contact during the next few days. Then I found this website where I found the tel no;- 0333 202 9483.. I phoned this number about 1pm today, it was answered within seconds by the most polite helpful man who listened to my FiT concerns patiently and the rectified the problems, gave me my new installation id., took the current meter reading and arranged for the payment and following payments to go directly into my bank account. I'm so glad I found this website and the 0333 number, and so grateful to the FiT man I spoke to for sorting things out.