British Gas Solar Feed in Tariff - meter reading problem

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Hi,
Been getting the FIT tariff from BG for the last ten years.
I didn't get the usual email asking me to enter my quarterly FIT meter reading.
When I go to https://www.britishgas.co.uk/feed-in-tariff/ the online form tells me my installation ID is incorrect, should be 10 characters and start "50".My installation ID starts "9" and is 12 digits!
I've sent them an email but thought someone here might have had the same issue and a resolution.
Do Money Saving sites make you buy more bargains - and spend more money?
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By the way, even the example from the help button on FIT meter reading page asks for 10 digits but shows a 12 digit example.
I think this implies they have had 9 billion emails.
I also notice some wording that says the FIT scheme is now closed to new applications, maybe these changes explain why my last cheque arrived after 4 weeks, rather the the 1 week they have always sent it by.
Hello Mr xxxxxxxx,
Apologies for the inconvenience,
This is to inform you that due to the migration to the new system your installation id has changed to
*** 50.......4 ***
from *** 95...........9 ***.
So get hold of them by email or phone, and get your new number.
you have to enter manually.