echo show 8 faulty replace with refurished one

buckrogers

Had to return a faulty echo 8 'sound fading in and out when listening to music'?
Had it since Oct 2020, they sent a replacement today, but on packaging it says a refurished echo 8, shouldnt it been replace with a new one? not one thats been used 'secondhand' and returned back for some other fault then sent out to replace the new one i bought brand new under warranty?

pbartlett

you are entitled to a 'repair' - a refurbished one is exactly that

Littlestars_2

No, they do not have to give you a brand unit, the one you returned after all was used and not brand new.  A refurbished product is as new, it will be more cost effective for Amazon to replace with refurbished devices.

[Deleted User]

The secondhand one replaces the secondhand one you sent back. It's fine.

David713

As a new Echo 8 costs somewhere in the region of £70 or £80, I doubt very much if a repair would be financially viable so a refurbished unit could simply mean something as simple as a customer return and it's been cleaned up and restored to factory "out of the box" settings.

Batesy1976

David713 said:

As a new Echo 8 costs somewhere in the region of £70 or £80, I doubt very much if a repair would be financially viable so a refurbished unit could simply mean something as simple as a customer return and it's been cleaned up and restored to factory "out of the box" settings.

That or a previously faulty one sent back to China to be "remanufactured."

I've never had a refurb that was distinguishable from a new product, to be honest, so I don't see what the OP is complaining about.

IvanOpinion

I suppose the alternatives would be for them to send you out a refurb off the shelf, or you could wait for yours to be checked and repaired.  Given the backlog and supply issues (apparently there is some illness going around) I am sure they would have used best endeavours to get you your original one back to you just before Christmas.

mattyprice4004

You sent them a second hand unit, not a new unit. Therefore that's all you're entitled to back. 

buckrogers

Thankyou for the replys,
 just wanted to check, as i have never had to replace a item with amazon. But have bought things off Argos and John Lewis which have replace the item for a new item. 'Had bought a Ninga Fryer from John Lewis which i had for  6 months and wouldnt power on, they simply replaced with a brand new one  same with Argos, quite good with exchanging products with faults. 

davidmcn

Pretty commonplace way of doing it, I recently got a replacement Xbox, which I presume was just somebody else's return after it had been wiped/fixed. Good as a new one anyway, other than not being in a retail box with all the accessories.

RichardD1970

buckrogers said:

Thankyou for the replys,
 just wanted to check, as i have never had to replace a item with amazon. But have bought things off Argos and John Lewis which have replace the item for a new item. 'Had bought a Ninga Fryer from John Lewis which i had for  6 months and wouldnt power on, they simply replaced with a brand new one  same with Argos, quite good with exchanging products with faults. 

Yes but the difference is that John Lewis and Argos are just resellers, so they just replace stuff and send it back to the manufacturer to do with as they wish, who may even then referb items to "as new", repackage and resupply to retailers.

Amazon are the manufacturer so have direct access to referbed units to supply to customers without all the extra gubbins packaged with "new" stock.