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Loan refund

I applied for a loan refund from lending stream back in October. I am still waiting.  I have contacted them twice a month and also contacted there C.e.o.
I have had a letter from them saying there is a problem with my email address so I contacted my server and this is not the case they just dont want to pay me. They have said now about a good will payment but not clear if this is instead of the refund or extra.  It's been too long I really need some help. 

Comments

  • jefaz07
    jefaz07 Posts: 627 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Is it direct or via the FOS?

    If you aren’t happy raise a case with them?
  • I applied for a loan refund from lending stream back in October. I am still waiting.  I have contacted them twice a month and also contacted there C.e.o.
    I have had a letter from them saying there is a problem with my email address so I contacted my server and this is not the case they just dont want to pay me. They have said now about a good will payment but not clear if this is instead of the refund or extra.  It's been too long I really need some help. 
    What do you mean when you say that you have applied for a loan refund? What are you asking them to refund?
    The normal way a loan works is that you receive the money at the start, and then repay this plus interest over the loan term. 
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