Loan refund

victoria43

I applied for a loan refund from lending stream back in October. I am still waiting.  I have contacted them twice a month and also contacted there C.e.o.
I have had a letter from them saying there is a problem with my email address so I contacted my server and this is not the case they just dont want to pay me. They have said now about a good will payment but not clear if this is instead of the refund or extra.  It's been too long I really need some help. 

jefaz07

Is it direct or via the FOS?

If you aren’t happy raise a case with them?

Billy_B_North

victoria43 said:

I applied for a loan refund from lending stream back in October. I am still waiting.  I have contacted them twice a month and also contacted there C.e.o.
I have had a letter from them saying there is a problem with my email address so I contacted my server and this is not the case they just dont want to pay me. They have said now about a good will payment but not clear if this is instead of the refund or extra.  It's been too long I really need some help. 

What do you mean when you say that you have applied for a loan refund? What are you asking them to refund?
The normal way a loan works is that you receive the money at the start, and then repay this plus interest over the loan term.