Morrisons More card changes

Just been looking at the FAQs on Morrisons website. It seems once the changes to the card scheme take place, anyone who does not have Internet access will be unable to take advantage of it. I should imagine that will mean a great deal of elderly people, like my parents, who have neither, will lose out. 

"What if I do not have a smartphone or an online account?

You will still be able to scan your physical More card at the checkout, so we can tailor your promotions to you, however to take part in the promotions you will need to use your More App on your mobile phone or create an online account. Dont worry if you don't have a smartphone we will send you an email with your weekly offers, you can then login to your online account and activate the offers you like, these offers will be loaded directly to you card. So all you need to do in store is swipe your card."

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  • Le_Kirk
    Le_Kirk Posts: 21,953
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    Just been looking at the FAQs on Morrisons website. It seems once the changes to the card scheme take place, anyone who does not have Internet access will be unable to take advantage of it. I should imagine that will mean a great deal of elderly people, like my parents, who have neither, will lose out. 

    "What if I do not have a smartphone or an online account?

    You will still be able to scan your physical More card at the checkout, so we can tailor your promotions to you, however to take part in the promotions you will need to use your More App on your mobile phone or create an online account. Dont worry if you don't have a smartphone we will send you an email with your weekly offers, you can then login to your online account and activate the offers you like, these offers will be loaded directly to you card. So all you need to do in store is swipe your card."

    Whoever wrote that obviously did not read it back!  If you don't have an online account just go to your online account!  Doh!
  • giraffe69
    giraffe69 Posts: 3,548
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    I don't find it all that surprising. Whilst there are some people who can't cope with the internet or don't choose to it is a declining number and the better deals and offers will be available for those who go online. It's the way of the world and will accelerate in the next 5 years.
  • General_Grant
    General_Grant Posts: 4,758
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    edited 3 April 2021 at 9:44PM
    Le_Kirk said:
    Just been looking at the FAQs on Morrisons website. It seems once the changes to the card scheme take place, anyone who does not have Internet access will be unable to take advantage of it. I should imagine that will mean a great deal of elderly people, like my parents, who have neither, will lose out. 

    "What if I do not have a smartphone or an online account?

    You will still be able to scan your physical More card at the checkout, so we can tailor your promotions to you, however to take part in the promotions you will need to use your More App on your mobile phone or create an online account. Dont worry if you don't have a smartphone we will send you an email with your weekly offers, you can then login to your online account and activate the offers you like, these offers will be loaded directly to you card. So all you need to do in store is swipe your card."

    Whoever wrote that obviously did not read it back!  If you don't have an online account just go to your online account!  Doh!
    No.  If you don't already have an online account you "create an online account".   The good thing is, you don't have to buy a smartphone.
  • Grumpysally
    Grumpysally Posts: 790
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    But you still need to have internet access and not everyone does.
  • General_Grant
    General_Grant Posts: 4,758
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    But you still need to have internet access and not everyone does.
    That's true but I was responding to the "Doh!" comment that Morrisons had not proof read what they wrote because it was being interpreted as "if you don't have an online account, go to that online account" whereas it was saying "if you don't have an online account, create one".
  • If an elderly relative does have an issue I do believe they can e-mail them or alternatively contact them via twitter or Instagram.
    Your elderly relative can find more info at www.morecard/ineedhelp/faq/feedback/whattodonext/help/ivebeenthroughtwoworldwars.co.uk
  • MovingForwards
    MovingForwards Posts: 16,825
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    If an elderly relative does have an issue I do believe they can e-mail them or alternatively contact them via twitter or Instagram.
    Your elderly relative can find more info at www.morecard/ineedhelp/faq/feedback/whattodonext/help/ivebeenthroughtwoworldwars.co.uk
    Which the relative can't do as they don't have internet.
    Mortgage started 2020, aiming to clear it in 2026.
  • lemondrops69
    lemondrops69 Posts: 352
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    If an elderly relative does have an issue I do believe they can e-mail them or alternatively contact them via twitter or Instagram.
    Your elderly relative can find more info at www.morecard/ineedhelp/faq/feedback/whattodonext/help/ivebeenthroughtwoworldwars.co.uk
    Which the relative can't do as they don't have internet.
    At the end of the day I doubt if Morrisons will worry too much if they miss out on a few sales of Horlicks or Tena lady, they'll be after the families with more disposable income I imagine 
  • Mrs_Ryan
    Mrs_Ryan Posts: 11,832
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    I do have a smartphone, and I spend a lot of money in Morrisons (400+ a month) but I’m stopping using my More card for this reason. I don’t like using apps for loyalty cards (the Boots app is a particularly godawful example of this, it never works when I need it to and I always end up having to get my receipt validated) It seems like too much hassle to start messing around with  emails and stuff. 
    I’m of the tech savvy generation but I’m not keen on this one. My husband doesn’t have a smartphone, he has access to the internet as we have home WiFi but he’s not able to use it because of disability. He’s not elderly (he’s only 50) but he said the same as me, it’s a bit of a daft idea. 
    *The RK and FF fan club* #Family*Don’t Be Bitter- Glitter!* #LotsOfLove ‘Darling you’re my blood, you have my heartbeat’ Dad 20.02.20
  • I don't know where Morrisons got their customer opinions on the More card from, but I'm building up the points I already have to retrieve my money voucher and knocking my shopping trips to Morrisons on the head.
    It appears that the new Morrisons system will be similar to Lidl's and you've just got to hope the deals they give you are appropriate to your usual buying requirements.
    Such a shame they've ALLEGEDLY listened to Morrisons customers and changed it to suit them.
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