Lost parcel

Atherlon_2

Sorry but this is a bit long winded 

a few months ago a mate sold some ham radio equipment to a radio shop , he packed into 2 boxes and the buyer sent their courier to collect parcels . Now one arrived but other one disappeared , the shop are refusing to pay out even though they organised and paid for the courier 

this is the latest email from them 

gettingtheresometime

You may want to edit that photo.
Did your friend have a receipt off UPS for the two parcels?

dj1471

It looks like the courier has asked for some information from your mate to allow the shop to claim for the loss. Why hasn't he provided this?

sheramber

 The shop will not pay for something they did not receive.
Any claim is with the courier. 
Presumably, the courier  has asked for proof of purchase of the items that were in the lost box so they can deal with claim.
 

the_lunatic_is_in_my_head

sheramber said:

 The shop will not pay for something they did not receive.
Any claim is with the courier. 
Presumably, the courier  has asked for proof of purchase of the items that were in the lost box so they can deal with claim.
 

The OP mentions the shop paid for the courier so the shop has the contract.

OP does the lost box show as collected? Any further scans? 

Atherlon_2

He has the receipts for both parcels collected , ups stuck the labels on and then gave him the receipts , one parcel arrived other is lost 

both parcels show as collected , one shows as delivered and other shows as being in one of their sorting warehouses 

the_lunatic_is_in_my_head

Atherlon_2 said:

He has the receipts for both parcels collected , ups stuck the labels on and then gave him the receipts , one parcel arrived other is lost 

both parcels show as collected , one shows as delivered and other shows as being in one of their sorting warehouses 

Well I would say as the shop paid for the courier and it shows as collected and then scanned somewhere along the way the shop should be dealing with this. 

Regarding proof of value if your friend has some kind of original receipt I would email a copy to the shop and UPS, if not then presumably the value is what the shop were going to pay and your friend should have some kind of quote which again I would give to UPS.

They are wrong that they are not responsible but a cooperative claim with UPS between the two parties may be considered acceptable. 

With all things that can't be agreed it's a case of sending a letter before action and then small claims if still no resolve but it's aggravation and (I may be wrong) but it perhaps could be viewed that not assisting with the UPS claim is failing to mitigate the loss. 

Personally I'd play along with the claim, hope it's all sorted and if not then as above be looking at a letter before action and then small claims.