Broken Fridge

adamsken

Hello,  i would like some advice.  My samsung fridge has broken it is 4 years old and the ice machine has stopped working.  I called samsung who states that I had a 2 year warranty but I never registered within 90 days for a 5 year warranty, so the repair will have to be paid by me as it is out of warranty.

My point is that it is a relatively new product and expensive and therefore should not be going faulty after 4 years.  Also i dont understand the logic of signing up within 90 days for an extension to the warranty.  If they are willing to fix the fridge and give a 5 year warranty to people who sign up then they should be able to guarrantee my fridge for 5 years whether I signed up or not.  The fridge doesnt change just because you log your email!!

I just want to know my options,  should i continue arguing? or will I have to pay for the repair?  Samsung continue to refuse to pay for the repair so is there someone else I can appeal to?  Just seems unreasonable to me that the product has only lasted 4 years.

JJ_Egan

Warranty is at the discretion of the manufacturer and is not your consumer rights .Subject to any terms they choose .

Consumer Rights are against the vendor so go back to them not Samsung .

They may ask you to proof your assertion .(  Just seems unreasonable to me that the product has only lasted 4 years. )  .

If found in your favour vendor has the right to repair , replace or refund less 4 years usage .