Zip car hire charged me insurane fee fir 2 years ?

thimphu

I hired a zip car almost 2 years ago . I took out what i thought was a one iff extra insurance to cover accident cover . Membership was free. 

I just discovered they have charged me £14.95 on my credit card every month for the past year and a half about £295 in total. 

I complained as i have never used them again and the pandemic etc...

they will only refund the last 3 months. 

Im so upset can anyone help me ? Can I get this refunded. They said i cant? 

pbartlett

they do not believe that someone would not notice 14.99 a month going out for a year. 

thimphu

It was in my visa card that i dont use ? 

David713

thimphu said:

It was in my visa card that i dont use ? 

What was happening with regards to the balance on the card getting paid each month?
Even if you weren't using the card for any other purchases, the £14.95 mo they charge would still have to be cleared.

IvanOpinion

We see these stories all the time on this site.  If you have any sort of card then the onus is on the owner of the card to check that any charges made to each card they hold are valid.

Laz123

I've stopped using zipcar for various reasons but in your account it does stipulate the charge is a monthly charge.

jon81uk

thimphu said:

It was in my visa card that i dont use ? 

I assume you were still receving statements for it? Or making direct debit payments to it? All credit cards advise you should regularly check your statements.

Yes Zipcar could have explained better that its a rolling charge, but if you found it in month two then you would have got it refunded most likely.

born_again

thimphu said:

It was in my visa card that i dont use ? 

A valuable & expensive lesson.

Unused cards still need to be checked. As they are big risk.

Unless Zip car will refund there is no way to get it back. Not covered by Visa as you had not cancelled. Even if it was you would only be looking at the last 13 months. As even the FCA put the blame on account holders as they are expected to check their accounts. As you get a annual statement.