Back billing EON

hayley6896

[Deleted User] said:

 Are you sure that you on a dual rate tariff for electricity: it makes no sense whatsoever to be on an E7 type tariff when you have gas central heating? Which electricity tariff are you actually on? My guess is that your night register isn’t moving because all your units are being recorded as day only (or single register) which is correct for a single rate tariff. There is absolutely no way that a fridge and a few standby plugs left on overnight would result in a £1100 back bill. Your usage for the past 13 months looks to be pretty normal to me. 

My tariff is: Eon fix again 15 months v4. I have the bills from my previous supplier and the usage is almost the same for 12 months with them. However I was on a single rate tariff with my previous supplier. 
Thanks

[Deleted User]

Your supplier needs to confirm that your meter has been set up as dual and not single rate. If your overall usage hasn’t changed then this is the most likely reason why your meter night index hasn’t increased. I suspect that rather than you owing E.oN £1100, they owe you some money. They need to split your total usage into day and night.

FWiW, looking at your tariff for my region, I would pay Day 19.644p per kWh and Night 10.118p per kWh: these prices are daylight robbery. I am on a tariff that charges me 14.62p per kWh with 4 hours each night at 5p per kWh. I will PM you with details. Best of luck.

E.ON_Company_Representative

Hi hayley6896, hope you're well. Sorry to hear of the problems you've had with this. It definitely sounds like one we need to investigate further.

If you have an Economy 7 meter that shows 2-rates we would expect both to measure usage; even if you're on a tariff whereby you're charged the same per unit regardless of when it's used. Residual usage overnight would still probably record as 1 or 2 units per week so if it's not moved at all it does indeed sound like it was faulty.

The exact fault would depend on what the technician found when exchanging the meter. From my understanding the most common one is a faulty 'timeswitch'. This is in charge of flicking the measuring of usage between the two rates. When it becomes faulty it means that your usage is all measured on one rate (in this case the Day). However with this problem your meter is still measuring usage correctly but it's just not being split across both rates. There could also be a fault whereby any usage that occurs during the Night goes 'missing' but I'm not sure of the ins and outs of how that happens.

We're not talking about an inconsequential amount of money here so it's definitely worth getting in touch with a specialist to discuss this further. If you contact us through our General Enquiries team we can look at escalating this for you. It sounds like you already have a complaint so you can ask to be passed to the complaints team rather than having to wait the 21 days. 

It would be worth checking the 'removal readings' from your old meter as well. You can view your meter reading history through your online account and then check them against those written down on a little tag attached to the meter. If there are any discrepancies then please let us know.

Thanks, Matt