British Gas Evolve Simplicity Energy credit refunds?

woeestme

Hi, has anyone had their credit from Simplicity Energy refunded yet?  I'm currently in the process and trying to be patient.
BGE keep asking me for meter reads but I can't send in meter reads because I don't have an online account with BGE.  I don't want an account with BGE because I've already moved elsewhere.  So I emailed photos of my meter reads to their email service but I've not had a reply and it's 7 days now.  They're now requesting meter reads again in spite of me having already sent them in.
I've just tried calling them on 0330 808 3880 and after being on hold for >50 mins I gave up.  If they weren't going to bother answering it would have been nice if they could have just said rather than me hoping someone would pick the phone.

jfpowell33

woeestme said:

Hi, has anyone had their credit from Simplicity Energy refunded yet?  I'm currently in the process and trying to be patient.
BGE keep asking me for meter reads but I can't send in meter reads because I don't have an online account with BGE.  I don't want an account with BGE because I've already moved elsewhere.  So I emailed photos of my meter reads to their email service but I've not had a reply and it's 7 days now.  They're now requesting meter reads again in spite of me having already sent them in.
I've just tried calling them on 0330 808 3880 and after being on hold for >50 mins I gave up.  If they weren't going to bother answering it would have been nice if they could have just said rather than me hoping someone would pick the phone.

I'm still waiting, and seemingly still with Simplicity as a supplier.  I previously had an account with BG Evolve for my mothers property, and I am being told that when they tried to transfer over my account to BG Evolve, it rejected because of this, and needed to be transferred manually.  I was told their IT need to look at this.  Been nearly a month now. 

ratechaser

jfpowell33 said:

woeestme said:

Hi, has anyone had their credit from Simplicity Energy refunded yet?  I'm currently in the process and trying to be patient.
BGE keep asking me for meter reads but I can't send in meter reads because I don't have an online account with BGE.  I don't want an account with BGE because I've already moved elsewhere.  So I emailed photos of my meter reads to their email service but I've not had a reply and it's 7 days now.  They're now requesting meter reads again in spite of me having already sent them in.
I've just tried calling them on 0330 808 3880 and after being on hold for >50 mins I gave up.  If they weren't going to bother answering it would have been nice if they could have just said rather than me hoping someone would pick the phone.

I'm still waiting, and seemingly still with Simplicity as a supplier.  I previously had an account with BG Evolve for my mothers property, and I am being told that when they tried to transfer over my account to BG Evolve, it rejected because of this, and needed to be transferred manually.  I was told their IT need to look at this.  Been nearly a month now. 

Expect a shock then when they backdate the much higher BGE tariff to the reads that they will have got from Simplicity as of the 30th Jan...

colin206

I was forced to switch from Simplicity to BG evolve 16th Feb and saw my “owing” shoot up at an alarming rate. So I tried to switch quickly but it got kicked back. I called BGE and they then allowed a switch.  Signed up to Peoples and switched on the 5th April. Simplicity have not issued a FINAL Bill. Nor have BGE passed on the CREDIT from Simplicity. BGE have not issued a final bill, although I am dreading it as it will be dreadfully high.
I have to wait for the two ex utilities to get there paperwork done. Should I stop my DD with BGE?