Vodafone debt already cleared?

in Phones & TV
2 replies 42 views
JoshyplopsJoshyplops Forumite
2 Posts
First Post
First ever post on the forum so please be nice!

Looking for some advice please, I had an account with Vodafone that was a few years old and was passed to CCS, a debt collection agency they use.

I offered a partial settlement which they accepted (after putting me on hold and "checking with Vodafone" that it would be accepted) and so made the payment and got a letter from them saying the account was partially settled and would be updated as such on my credit report.

However now I'm being contacted by Vodafone again saying the debt still exists and the balance has only been reduced by the payment I made to CCS.

I put a complaint in with CICAS and they judged on Vodafone's favour saying the letter only said it was partially settled. But I don't think they understand what a partial settlement is, the agreement was to make a partial payment to settle the debt.

Now I CICAS don't let you appeal and I seem to be stuck as to where to go next, any suggestions??


Sign In or Register to comment.
Latest MSE News and Guides

Martin and MSE campaign win

April's 20% energy price guarantee hike postponed

MSE News

Childcare budget boost

More support for children from nine months and those on Universal Credit

MSE News

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools