Universal Credit Timeline

gbu_2

My son signed up for UC about 6 weeks ago, filling out all the relevant info and was told that he had to wait for a phone call to go over the claim, however he missed the call and that was about 3 weeks ago and he's not sure if or when they will call back or if he can contact them.

Does he just wait for the call again or can he contact them, also if the claim is accepted is post dated to when the claim was made?

calcotti

He needs to post a note on his UC journal and/or call the helpline explaining why he missed the call and asking them to ring again. Is he checking his journal regularly to see if there are any outstanding actions in his ‘to do list’. The claim cannot be progressed until he completes any required actions.

gbu_2

Yes been checking online and thers no update in the journal or the todo list other then what was there from the original application..

Ive got him to add a note in the journal to ask for another call.

Thank you for your help.