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3rd party company’s

my husband sign up with a company to do a ppi check for him, then heard nothing. He  was contacted by the bank a year later, offering him an amount, he then dealt with the bank directly. Who paid him the amount directly into his bank account( the same bank he still banks with). This company have now contacted(9 months later) my husband saying he has 7 days to pay 33% of the money he received  from the bank or they are going to commence legal proceedings.
can anybody advise me on what he can do. 

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 22 March 2021 at 5:49PM
    He should pay quickly, to avoid any additional fees being added. Claims companies never walk away from their fees.
  • dunstonh
    dunstonh Posts: 119,911 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    my husband sign up with a company to do a ppi check for him, then heard nothing. He  was contacted by the bank a year later, offering him an amount, he then dealt with the bank directly.

    I think you are confused as to what a CMC does.  They send the complaint in (sometimes as little as just name and address and just a request for the bank to investigate).  Then they sit back and wait for the bank to notify them whether it was upheld or rejected.    The bank sends the redress directly to the complainant and any follow-up info is requested directly too.  The CMC doesnt do any extra work.  It is just a very expensive stamp on the original envelope.


    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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